Head Waiter / ess
Job description
Estelle Manor is a rural retreat nestled in Oxfordshire, set to open her doors in spring. A Grade II-listed landmark house set on a 60-acre estate, surrounded by over 3,000 acres of beautiful parkland.
As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove. A hotel and country club with one-of a-kind spaces and old school values of personalised service and discretion.
The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired Bath House, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.
As a Head Waiter at Estelle Manor, you will provide our members with an attentive, exceptional and personalised service and look after their needs, you will also be assisting the Restaurant Manager and their Assistant Floor Managers in the organisation and supervision of service in the restaurant and bar areas. You should be passionate about food and beverage service and help in assisting the smooth running of service.
Who we are looking for
- Ability to perform under pressure and deliver results to deadlines.
- Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests
- An enthusiastic team player with a positive mindset and hugely charismatic
- Excellent interpersonal, time management and organisational skills
- Passionate about delivering exceptional guest experience with keen attention to detail
- A genuine passion for hospitality and hosting.
Benefits
- £16.80 per hour inclusive of estimated tronc)
- 20 days holiday, excluding bank holidays (increasing with length of service), pension and life assurance
- Free travel, seven days a week on the local bus route from Oxford City Centre to Witney
- A health cash plan to claim money back and get access to lots of ways to support your physical mental wellbeing
- Great food and drink whilst you’re on a break
- Ennismore hotel room nights plus FB discounts
- Lots of opportunity to develop your skills and progress internally
- Regular team get togethers, from regular team drinks to bi-annual parties
- Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community
- Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more
