Head of Product Management Remote
Job description
About this challenge
We have an innovative solution and are on a mission to change the way healthcare is delivered. We are growing rapidly and are now looking to expand our team.
Today’s clinicians are under enormous pressure, which has been made worse by the pandemic and patients are facing increasingly long wait times, causing distress and impacting their quality of life. We are helping to break this chain, by providing a solution which lets clinicians easily communicate with one another and share information. This might be in order to seek advice and guidance, or to refer a patient to an appropriate service.
As well as helping to support clinicians to be more productive, our solution can help to avoid unnecessarily referring patients and helps to ensure that those patients that do need to be seen can be prioritised as a result. Our customers are passionate about the way Cinapsis helps them improve the care they deliver to patients and we are proud to hear and share their stories.
We currently have a small, but quickly growing team of talented people and are investing in several new roles. The Head of Product Management will deliver end to end lifecycle management for our solution and will help work with the existing team and our customers to ensure our product continually improves to meet the needs of the market, whilst ensuring it remains loved by users.
Cinapsis believe strongly that our success is down to our customers and our team. You’ll be challenged and supported in equal measure. Ours is a culture of integrity and trust and our people are empowered to make decisions that ensure we remain customer focussed and that we continue to grow.About this role
As the Head of Product Management, you will maximise commercial opportunities to drive growth and competitive successes. You will do this by deeply understanding the market landscape, our competitors, our buyers and our end users and create portfolio propositions that position Cinapsis at the forefront.
You will lead the go to market strategy and will measure your commercial success using metrics that include revenue and user feedback.
You will work closely with our founder and Chief Executive Officer to drive the evolution of Cinapsis and its product lifecycle, developing and managing products and services from market and customer insights to underpin market growth.
You will be a highly driven and an excellent collaborator, with proven experience of working with Development, Sales & Operational teams to ensure that we build exciting market propositions with products that generate new revenue for the company and that our customers value.
You will be empowered to ensure the continued success of our solution and to ensure we achieve our Vision. You’ll create added value by building a network of our customers and will identify and deliver new commercial opportunities.
You’ll need to be prepared to be very hands on, particularly in the early days, helping to support in the implementation of our solutions and engaging directly with customers. As we continue to grow, you will be expected to manage and scale the product team over time.
This position is home-based. We are an advocate of remote working, but you will need to maintain an excellent understanding of our customer’s requirements. Therefore, travel to customer and other office locations in the UK will be required from time to time. International travel may also occasionally be required in the future.Key accountabilities
Be accountable for the strategic direction of our portfolios, including:
Define the proposition and portfolio strategy. Working with the Chief Executive Officer and the wider business to define the Product Strategy and Vision and coordinate all areas of the business that rely on the Product Strategy to ensure a joined-up approach- Work with our sales team in identifying and realising opportunities for product development for existing and new users that improve user experience or provide incremental increases or new revenue streams
- Market intelligence – be the expert on our buyers, who they are, how they buy and their key buying criteria. Consider funding structures and buying cohorts. Understand how these impacts the customers and what opportunities they present. Work with our Marketing Manager and Chief Executive Officer to decide on marketing messaging and strategy.
- User intelligence – understand our users, their working practices, goals and frustrations. Be able to demonstrate our products and pull information about our user’s requirements.
- Legislative changes/Government directives - what opportunities or challenges do they present to the product and the business
- Understand the competitive landscape—be an expert on our competition. How they are positioned, what they do today and what they plan to do in the future.
- Generate strategic insights that drive the development of positioning and messaging that resonates with buyers, steers our product roadmap and empowers our sales channels to be successful.
- Prioritise across customer and team enhancement/feature requests to determine the smartest way forward, and build consensus within the team.
- Identify market gaps and opportunities and work closely with customers and future partners in order to enhance the value Cinapsis offers to its customers.
- Enable our sales and service channels by hosting regular show and tell feedback sessions during product development and managing go to market enablement for you propositions.
- Partner with product development and engineering teams through the complete product development cycle to help create our communication strategies for our products.
- Drive scalable solutions – enhance our proposition and work with internal stakeholders to ensure the solution can be scaled out in an efficient manner
- Delivery – Support the project team by leading discussions to help capture key decisions on configuration and working with clients to ensure the solution is correctly configured in line with requirements.
- As a Senior member of the team you will also be:
o An exceptional collaborator and communicator, demonstrating thought leadership in your domain and be recognised for doing so through market events and customer networks.
o Be able to lead, motivate and grow a high performing team and culture.
- Bring industry expertise and leadership and thrive in being an active contributor and influencer in the continual improvement of the product function
Knowledge, skills and experience
You will have some or all of the following:
- A demonstrable track record of creating successful, high quality products and services
- Market-focus and a passion for innovation and turning customer needs into differentiated propositions
- Able to write customer needs into functional specifications for the development team
- Experience of A/B Testing and prototyping
- Understanding of the healthcare market, the competitive landscape and associated products and services
- Commercial acumen and demonstrable product performance management of financial targets and KPI’s
- Excellent organisation skills
- Excellent written and verbal communication skills.
- Be able to clearly present ideas and solutions to team members, customers, leads and other interested parties both in the NHS private sector.
- A real teamwork ethos and strong collaboration and matrix-management experience.
- Knowledge and awareness of NHS structure is beneficial, particularly across Primary and Secondary Care
- 5+ Years in Product Management
- Leadership experience of small teams.
- Software product management experience essential
- Degree level or equivalent education
Cinapsis will offer you a great package, a flexible working environment and the opportunity to achieve extraordinary things. We understand the value that a diverse team brings to our organisation. We respect and value our people for what they do and the impact they can have, and we create an environment that supports everyone to bring their best selves to work, every day. Our culture is inclusive and supportive. If you think you are right for us, we will make it work for you.
