Head of Patient Experience London, England
Job description
Are you an outstanding Nurse, Midwife or Allied Health Professional committed to excellence in patient experience?
Homerton Healthcare NHS Foundation Trust is looking for an inspiring and creative Head of Patient Experience to lead our team and services in the continued improvement of the patient experience.
The post holder must have dynamic engagement and facilitation skills in order to build key relationships and ensure that the patient voice is heard and responded to effectively. They must demonstrate an understanding of the complex issues that impact on health in the Hackney and City Community. You will be an expert clinical leader with experience in driving quality through service development and transformative leadership.
The team are passionate and focussed on improving the experience for our patients, in partnership with our patients, and we are looking for a leader to support this vision.
Implement the Patient Experience strategy across the Trust and support services with programmes of work related to this.
Manage the patient experience team including Patient engagement, PALS, Complaints and Volunteer Services.
Support the Trust board, Non-executive directors and partners with the wider patient experience agenda.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of Outstanding from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
