Head of Park Operations Chessington, England
Job description
Head of Park Operations
Chessington World of Adventures Resort, Leatherhead Road
Chessington, SURREY, KT9 2NE
United Kingdom
Head of Park Operations
Location: Chessington World of Adventures Resort, Surrey, KT9 2NE
Hours: Full time, permanent contract, averaging 40 hours per week which will include weekends and bank holidays as required by the business.
Benefits: Competitive annual salary of up to £50,000, discount on our animal VIP experiences and Go Ape course, discounts on our Hotels and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
With our Theme Park, Zoo, spectacular Hotels & Glamping as well as our Go Ape courses there are plenty of ROARingly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More!
We're currently looking for a Head of Park Operations to join our Health & Safety team at Britain’s Wildest Adventure!
About the Role
As the Head of Park Operations, you will be the senior operational decision maker, a leadership figure for not just your team but across the Resort, driving standards, efficiencies, and customer excellence.
You will have direct line management responsibility for the Rides & Attractions and Park Presentations teams, where you will inspire your team to deliver against key metrics such as Guest Feedback KPIs, Ride operational availability targets, operating budgets and Safety & Compliance policies.
In this role you will;
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Dream Big- Drive innovation and play a key role in achieving the current and future business goals.
- Operate Brilliantly- Deliver a best in class operation across all functions of responsibility.
- Always Belong- Build a diverse and inclusive team where everyone feels valued.
What we’re looking for
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A strong people manager, to inspire and motivate a large seasonal workforce.
- Someone who is passionate about providing excellent guest service and is experienced in delivering service quality improvement plans.
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An experienced leader with a passion for developing a high performing, highly engaged management team.
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A team player who can deliver business objectives, understanding their contribution towards the wider Resorts goals.
- Acute attention to detail and a relentless drive to not just meet but exceed required operational standards.
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Experience of driving a strong Health & Safety culture within your team, ensuring that H&S is maintained as the number one priority.
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Ability to manage multiple budgets, with strong financial discipline and experience in delivering capital investment projects.
- Ability to make data led decisions and confidence to deliver regular department performance reports and updates
- An aptitude for influencing, able to work cross functionally and collaboratively to deliver results.
What’s on offer?
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A competitive annual salary of up to £50,000
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33 days holiday (including bank holidays)
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Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
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Discretionary company bonus
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Private pension scheme
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40% discount online off LEGO
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25% discount in retail shops and restaurants
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Ongoing training and development opportunities
- Plus many more…
Everyone Matters at Merlin
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
