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Operations Manager

Full Time (10-12 month FTC)

Salary - £60,000 - £65,000

Location - Remote with travel across the South regional area

About the role

We at Connect Health are delighted to be recruiting for a Head of Operations (South) to join our established team. You will fulfill 1 of 2 Heads of Operations roles reporting directly to the Director of Operations and being jointly responsible for managing our team of 14 Operations Managers nationally.

The main purpose of the Head of Operations role is to:

• Implement the operational strategy for Connect Health
• Manage, appraise, and develop team members
• Produce regional performance reports as required by the business
• Identify and address operational performance issues proactively and effectively
• Mitigate any risk to operational performance proactively in line with agreed risk thresholds
• Ensure services within regional area are delivered in line with contractual requirements
• Pro-actively manage contract variances between contract plan and actual delivery
• Manage and deliver regional area budget for revenue, gross profit, and contribution (EBITDA)

Our South region spans from Sussex up to Nottingham with most services being in and around Greater London. The majority of services are community-based musculoskeletal, pain and rheumatology services. Within the region there are 7 Operations Manager who you will directly support and manage to ensure we deliver effective and efficient services that meet our customer requirements and internal business targets. Overall, you will be responsible for contracts that generate ~£20m revenue per annum and employ >200 clinical staff.

The role requires you to maintain a focus on short interval control management of our internal business plans vs actual delivery. Being comfortable using Excel and having a passion for data informed analysis, action planning and being comfortable with holding people to account and taking personal accountability is key to success. Taking responsibility for ensuring variances to plan are understood and pro-actively managed through effective line management of Operations Managers and/or taking personal responsibility when the risk and impact of the variance is significant to our operation. You will be a key member of the senior operational team with shared overall responsibility for the delivery of all our services nationally, working collaboratively and effectively in partnership with the Head of Operations (North) and Head of Patient experience (who leads our administrative function).

The Head of Operations will need to be organised, consistent and lead by example. Attention to detail and management style will be key factors influencing success. Compassionate with clear focus and enabling peers and direct reports to work with clarity in a busy environment is key. Being present and visible to direct reports and the wider business is an essential element of the role, including as a point of escalation to effectively manage service and broader operational issues as they happen. The role is hybrid and home working when appropriate is encouraged to achieve an excellent work life balance.

Who we are looking for:

• A strong collaborator able to co-create solutions and solve problems by using cross-business relationships
• Commercially astute individual, mindful of the financial and people based impacts on performance that come with providing clinical service
• An inspirational leader, able to promote the organisation’s vision and goals and create a roadmap to achieving them whilst striking a balance of performance and wellbeing
• An ability to identify and implement the requirements for effective service delivery via effective contract management and demand/capacity planning.
• Able to present and interpret performance related data using established methods to drive continuous improvement and effective change management

For full details of the responsibilities of this post and the key performance indicators, please refer to the Job Description.

About Connect

Connect Health is the largest, independent provider of integrated community MSK (musculoskeletal) and physiotherapy services in the UK (including orthopaedics, pain, rheumatology, and occupational health) serving over 450k NHS patients per year across 52 CCGs and 100+ businesses. We provide bespoke occupational services to companies and organisations, large and small. We’re also a trusted and longstanding provider of numerous integrated community service contracts across the country for the NHS.

We’ve been treating patients with MSK disorders to keep them moving and improve their quality of life for 30 years, which means that our systems and approaches are designed to facilitate great care for patients with MSK conditions. We have one vision, and that is to help people improve their quality of life. It’s why we exist and it’s what we care passionately about. Our services are wholly designed to focus on the patient experience and what really makes a difference to them. Being seen in the right place, at the right time, by the right clinician. It’s exactly what a patient wants, and it’s helped countless people improve their quality of life.

Why work for Connect Health?

We are dedicated to Continuing Professional Development (CPD) and rewarding our colleagues. We continue to reward our staff with competitive salaries and a great range of employee benefits. These include:

• A minimum of 5% of your hours is bespoke personal development time
• A proven roadmap to Consultant-level practice for those that wish to develop this level of capability.
• Access to an internal network of Consultant clinicians (medical and AHPs) that provide leadership, educational, research and clinical support.
• Access to the full content (live and recorded sessions) of the Connect Clinical Education Academy
• Access to support and engagement with our entire MDT clinical workforce via
  • Emergency clinical on call rota
  • Clinical supervision
  • Coaching and mentoring
  • Online clinical resource and chat network
  • Internal conferences and study days
  • Clinical support tools/pathways
• Up to 30 days holiday (plus public holidays)
• option to buy additional annual leave
• an additional day off for your birthday
• online discounts portal
• employer pension contributions
• salary sacrifice schemes
• an employee assistance programme
• performance related pay rewards
• team building/away days
• reimbursement of professional body membership fees for clinicians

These benefits are our way of saying thank you to our colleagues.

“The best thing about Connect Health? For me it’s the opportunity to develop and be part of an organisation that aren’t afraid to innovate whilst keeping the patient at the centre of everything we do.” – Connect Health MSK Clinician, Spring 2022