Head of Operational Service Transformation Leeds, England
Lloyds Banking Group
Full Time
Leeds, England
109285 - 128570 GBP ANNUAL Today
Job description
End Date
Wednesday 27 September 2023
Salary Range
£109,285 - £128,570Agile Working Options
Job Description Summary
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Job Description
Head of Operational Service Transformation
SALARY: £109,285 - £128,570
LOCATION: Leeds (can also be based in Halifax, London, Edinburgh, Bristol or Manchester)
LOCATION: Leeds (can also be based in Halifax, London, Edinburgh, Bristol or Manchester)
HOURS: Full Time
WORKING PATTERN: Hybrid, 40% (or two days per week) in an office site. Applicant interested in job sharing are welcome to apply.
WORKING PATTERN: Hybrid, 40% (or two days per week) in an office site. Applicant interested in job sharing are welcome to apply.
Would you like to work across the Group’s strategic cloud platforms to realise the next generation of services that form the Bank’s vision for 2023 and beyond?
What will I do?
The Head of Operational Service Transformation will be accountable for developing and maturing the live service support model across the newly established Cloud Enterprise Platform. Engaging with internal stakeholders, key suppliers and technical experts to establish and implement best practice, using and developing the existing skills and capabilities within the team to operate at scale.
With a strong focus on establishing the right culture for colleagues to flourish and putting operational service at the heart of the platform.
You’ll always seek opportunities for improvements and operational excellence. Working with engineering leads and SRE’s, identifying shortcomings and opportunities to support greater operational service efficiency across the Cloud Enterprise labs and hubs, reducing overall TOIL
You’ll collaborate with Product, Architecture and Lab leads, understanding the strategic plan for the Cloud and ensuring BAU has the focus required to improve service as part of the product backlogs
About us
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…
What you’ll need
- Have good understanding of ServiceNow, ITIL and change, incident & problem management
- Own, baseline and measure key service performance metrics to demonstrate the service transformation
- Experience creating a positive service culture and environment where colleagues can raise service concerns, admit mistakes, learn and grow
- Willingness to adapt your approach in pursuit of the best solution, considering long and short term requirements
- Decision maker, based on solutions provided, balancing cost, speed and requirements to best utilise the team to deliver
- Have strong relationship management skills
You'll need technical understanding / experience of the following technologies
- Cloud platforms and services, both public and private
- Enterprise Tooling for monitoring, file transfer, recovery
- ITIL service Management methodologies
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
