service administrator Whittlesford, England
Job description
Salary: £20,900 - £26,400
Location: Cambridge, Whittlesford
Contract: Fixed Term Contract- 12 months contract
We have an exciting opportunity to join us as a Customer Service Administrator, where you will join a friendly team within a fast-paced environment, providing admin support to our Distribution Centres based in Whittlesford and Papworth.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
Our distribution centres (Group Print and Operations) are responsible for processing and delivering examination material to millions of learners worldwide, in over 170 countries.
As an Administrative Officer, you will provide our warehouse staff, external visitors, and contractors with high-quality face-to-face, telephone, and email customer service support.
You will assist with the provision of general administrative support to Group Print and Operations as required, ensuring that all departmental process and procedures are adhered to. This includes:
- Raising Purchase Orders
- Processing invoices through accounts payable and recharging the coding orders appropriately
- Ensuring the Stock Control for Warehouse items is maintained and monitored at all times. This includes working closely with external suppliers to procure quotes and arrange delivery of items.
We place a high value on health, safety, and well-being, so you'll be instrumental in fostering this culture, interacting with people, and utilising our systems to keep a positive work environment. Additionally, you will support the Departmental Managers and Administrative Service Manager in making sure Risk Assessments and Health and Safety Inspections are completed. This role is 3 days on-site with an 8am start time and finishing the latest 4.30pm.
About you
You will have good interpersonal skills, be a self-assured communicator, and have the flexibility to change your approach.
You will feel at ease helping individuals with their questions because our office can be busy all day with visitors; be able to operate under pressure, accurately complete tasks with great attention to detail and solve problems with assurance.
This Administrative Officer position offers a wide range of administrative duties and is a fantastic way to expand your knowledge and expertise.
Please refer to the Administrative Officer Job Description in full detail, which is located at the bottom of this page, for further details on the position and tips on how to succeed.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 30th July 2023 and interviews are scheduled to take place week commencing 7th August 2023.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
“Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.”
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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