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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives

Head of Neighbourhood Operations

Ely based with a balance of home and office working

£58,495 - £61,574 per year plus Company car or car allowance

37.5 hours per week

We have an opportunity for a Head of Neighbourhood Operations to join our Housing team. The main purpose of this role is to lead the effective delivery of housing management services for the local operation, managing a high performing regional team to meet performance metrics and deliver enhanced customer satisfaction and positive customer outcomes in line with Group strategy and objectives.

The role of Head of Neighbourhood Operations will include:

• Lead a regional team to deliver an excellent housing management service putting our customers at the heart of what we do
• Support the development of and lead on implementation of local engagement plans to ensure Sanctuary becomes and remains front and centre in the community
• Act as a key point of contact and engagement for local stakeholders, supporting operational and customer service teams, as well as the Regional Director
• Lead high performing regional Neighbourhood operational teams to deliver the balanced scorecard performance metrics, exemplary service standards and compliance with all regulatory requirements within the remit
• Ensure strong governance arrangements are in place around all compliance, Health and Safety, Building Safety and Water Management activities, focussing on delivery in line with legislation, policy and procedure

Skills and experiences:

• Degree, management qualification or relevant professional qualification
• Experience of good practice in resident engagement activities
• Experience of leading a team and delivering against Key Performance Indicators in the Social Housing sector
• Proven knowledge of relevant regulations and good practice
• Previous experience of dealing with stakeholders – MP’s and Cllr’s
• Proficient user of Microsoft packages including Wors, Excel, Outlook and Teams
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Role salary is £52,646 with an additional policy allowance of £5,849 per annum (rising to £55,417 with an additional policy allowance of £6,156 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 18 September 2023

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.