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POSITION: Head of Logistics, Overseas

POSTING END DATE: 25th August 2023

LOCATION: Whitley (UK) / Hybrid

SALARY: Competitive

Jaguar Land Rover is reimagining the future of modern luxury by design through our distinct British brands. Our purpose is to ‘Live the Exceptional with Soul’ by being the proud creators of modern luxury and being guided by a set of behaviours we call our Creators’ Code: Customer Love; Unity; Integrity; Growth; Impact.

WHAT TO EXPECT

As Head of Logistics Operations - Overseas at JLR, you will have full responsibility for the cost, quality, performance, efficiency and strategic development of all logistics activity serving the Parts and Accessories business in the Overseas region. This includes the management of inbound logistics activity from the port / airport of arrival to the Parts Distribution Centres (PDCs) / importer facilities, warehouse operations, provision of customer service support and last mile deliveries to retail partners and any associated operations in the market.

You will lead a team of four FTE, with responsibility for an annual operating budget, supporting delivery of annual revenue and custodianship of a significant inventory. The network currently consists of nine warehouses (Australia, Japan, Korea, Taiwan, India, Dubai, S Africa, Brazil & Mexico, employing c 200 third party staff, delivering to 250 retailers in the markets daily. You will also support logistics activity to and within the three importer regions (Asia Pacific, Sub-Saharan Africa and Latin America & Caribbean), covering 70+ importer destinations.

The role reports directly to the Customer Service Director - Overseas, with a functional (dotted) line to the Global Parts Logistics Operations Director’ and will be an integral part of the global Supply Chain Operations senior management team, working closely with functional leads from four global Centres of Excellence and four Regional Heads of Logistics Operations, all at LL5 level.

THE ROLE

Key Responsibilities

• Shape the operating strategy for the PDCs and working with the chosen 3PL(s) to deliver this.
• Through the 3PL(s), manage the distribution and transport of parts and accessories inbound from ports / airports, through the PDCs, to National Service Companies (NSCs) and Importers, delivering as a minimum the contractually agreed operational metrics and budgeted costs.
• Manage the strategic development of operational processes with a focus on innovation, sustainability and the use of technology and data to deliver a seamless, luxury customer experience.
• Manage the development and implementation of best practices to ensure that the operations are following local / global regulatory requirements and company / industry quality assurance standards.
• Manage the refinement, implementation, and measurement of selected KPIs including weekly and monthly reporting and promote delivery of a best-in-class luxury customer experience, leading improvements as required and managing the contractual relationship with the 3PL provider(s).
• Regularly engage with and report to the Customer Services Director – Overseas, the Global Parts Logistics Operations Director and other key senior stakeholders.
• Collaborate with functional leads from four global Centres of Excellence and four Regional Heads of Logistics to ensure a harmonized, sustainable service level and a resilient, continuous flow of material through the global supply chain.
• Manage a team of four FTEs, allocating functions according to the globally agreed Centre of Excellence structure and RACI, and provide continuous leadership, support and development to the team.
• Maintenance of the logistics process map within the Overseas region.
• Management of the supply chain for any locally sourced materials from supplier to customer.
• Accountable to the Customer Service Director - Overseas, for the cost, quality, efficiency, compliance & performance of the logistics operations in the Overseas region, delivering to standards set globally by the Global Parts Logistics Operations Director.
• Accountable for the continuous monitoring, improvement, and optimization of operations processes with a focus on inbound and outbound logistics as well as planning of local capacity requirements, to support delivery of Global Customer Service metrics, sales targets and strategic development plans.
• Accountable for the definition and delivery of service levels to the retailer network including customer service teams.
• Accountable for defining the Scope of Work for all parts logistics operations in the Overseas region and leading the renewal / re-tendering of both warehouse and domestic transport operations to an agreed schedule, in close co-operation with purchasing functions.
• Ensure a harmonized and sustainable service level of contracted logistics services (cross-country / cross-regional / multi modal) by being accountable for the development, and regular review of existing or new processes.
• Ensure a clear structure for operational escalations, coordination of problem resolution and troubleshooting for individual shipments in case of difficulties.

Key Performance Indicators

• Total £ distribution cost and as a % of revenue
• End-to-end lead time for materials imported from JLR master facilities
• Contractual warehouse provider metrics including inbound and outbound processing timeliness and accuracy
• Perfect Order
• On-Time in Full delivery to retailers through local carriers
• Retailer claims as a % of total lines shipped
• Damages as % of total lines shipped
• Stock loss against forecast inventory
• Facing and network fill
• Aged unit downs
• Back orders – lines as a % of total daily line input
• Warehouse capacity utilization

Key Interactions

• Interacts at Board / Director / Senior Manager levels both within JLR and with external partners such as 3PLs, both globally and within the region.
• Finance – Regional CFO, central Head of Finance.
• Indirect Procurement – Global Purchasing Director and Senior Managers (central & regional).
• Supply Chain Operations Heads of Centres of Excellence / other Regional Heads of Logistics.
• Third Party Logistics providers e.g., Regional MDs & Ops Directors.
• Global Customer Service / Parts Supply Chain Management functions up-to Global Director level.

WHAT YOU’LL NEED

Essential Knowledge, Skills and Experience

• Successfully completed a degree in business administration or industrial engineering with a focus on logistics, or comparable training with significant professional experience.
• Senior leadership experience in a complex logistics environment of significant scale, including both international and domestic freight, likely to have been gained at Senior General Manager / Operations Director level within a comparable industrial or 3PL environment.
• Excellent collaboration, communication, and analytical skills, including the ability to make fact based, data-driven decisions and considering multiple (and potentially competing) factors.
• Excellent project scoping and leadership skills.
• Experience in working with cross-functional teams in a matrix organization, ideally internationally.
• A passion for moving tasks forward as well as taking full ownership of a project.
• Experience of working in a truly global logistics operation, ideally with experience of many of the countries in the region.

Desirable Knowledge, Skills and Experience

• Demonstrable experience of developing and maintaining strategic and operational relationships with third party logistics providers, domestic and international transport carriers up to and including Board level.
• Experience of driving continuous improvement to deliver industry leading quality of service to end customers.
• Management of a large operating budget, including of bottom-up cost modelling, business plan development and subsequent tracking and analysis of variances to budgeted costs.
• Experience of managing an open-book commercial framework based on MTM values and flexed budgeting and variable management fee.
• Experience of developing technology solutions, e.g., SAP EWM, logistics automation and digital tools.
• Experience of working in an Agile environment.

Personal Profile

• An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment.
• Team orientation with a solid understanding of customer and team dynamics, shaped by a high sense of empathy and the ability to motivate team members to perform at their best and develop them for the future.
• An individual with the ability to combine a short term, pragmatic focus with longer term planning.
• An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs.
• An individual who can challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
• An individual that builds trust and collaborative relationships with both internal and external stakeholders.
• Willing to travel extensively throughout the region.
• Used to engaging regularly with Director level stakeholders both within JLR and 3PLs, demonstrating real operational credibility and gravitas, but being equally comfortable in a hand on operational environment.
• A leader with gravitas and credibility, demonstrating positive leadership behaviours and embodying the ‘Creators’ Code’, equally comfortable on the shop floor and the Board room.

#WEAREJLR

At Jaguar Land Rover, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

You will find the opportunities to further your career with a world-class team, access to select two of our luxury premium vehicles to lease at an extremely favourable cost compared to traditional company car lease schemes, membership of a competitive pension plan, private medical cover (which includes travel insurance) and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.