Head of Customer Services Poplar, England
Job description
Are you a Head of Customer Service for a new opportunity? I am working with Tower Hamlets Council
Rate - £550 per day
MAIN PURPOSE OF ROLE
· This role manages all aspects of the Customer Service function in order to meet the council’s strategic objectives, but will additionally deputise for the Director of Customer Service.
· Responsible for the effective management of the Corporate Contact Centre (CCC) and the Residents’ Hubs across the borough.
· Overall responsibility includes all channels of customer access; telephone, digital, face to face customer facing services in order that they run in an efficient and cost effective manner, whilst providing state-of-the-art facilities that are easily accessible to customers.
· To be responsible for and manage the operational delivery of the Customer Service Target Operating Model ensuring success through the delivery elements of the Customer Service Strategy and action plan.
· Oversight and provision of customer relationship management (CRM) tools to ensure that digital services are continually developed and delivered to provide the highest level of customer service across an increasing range of technological platforms.
Essentials
· Knowledge of modelling and delivery of customer service transformation.
· Deep understanding of developing Customer Relationship Management strategy.
· Knowledge of change processes involved in transforming and delivering digital customer services.
· Using performance evaluation and customer service metrics.
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.
We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation
Job Type: Fixed term contract
Contract length: 12 months
Salary: £500.00-£550.00 per day
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Tower Hamlets, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Head of customer within a local authority: 1 year (required)
Work Location: One location
