SERVICE PARTNER

SERVICE PARTNER London, England

Bangura Solutions
Full Time London, England 55 GBP HOURLY Today
Job description

Role: Service Partner

Contracting Authority: Government

Contract Length: 6 Months

Location: Hybrid - London, Milton Keynes, or East Kilbride

IR35: Inside

Pay Rate: £440 per day

Security Clearance: SC Clearance


An exciting opportunity has become available with our prestigious client who is a prominent government department. The client is seeking an experienced Service Partner to join their welcoming team.

The Service Partner is a position within the IT Service Management department of IDD, reporting into the Senior Service Partner. The Service Partner is responsible for day-to-day relationships with business and product stakeholders, acting as the ‘front-door’ into the IT Service Management organisation for business and product stakeholders.


The Service Partner Role:

  • Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required.
  • Managing service expectations with customers and escalating to the Senior Service Partner when appropriate.
  • Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues.
  • Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior Service Partner.
  • Identifying and highlighting incoming demand requirements to key stakeholders.
  • Supporting and promoting governance between ITSM, wider IDD and other organisation Directorates, including third party suppliers as appropriate.

The Service Partner Will Need:

  • ITIL Foundation (minimum) is required for this role
  • Strong Technical Skills
  • Service Partnering activities experience
  • Relationship Management
  • Strategic Thinking
  • Ownership and Initiative
  • User Focus
  • Technical Understanding

Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.

Interviews will take place next week, so please apply immediately to be considered for this exciting contract role or call Bangura Solutions to discuss this role further.

SERVICE PARTNER
Bangura Solutions

www.bangura.co.uk
Hoddesdon, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
Related Jobs

All Related Listed jobs

Senior Gameplay Programmer
Sumo Digital Ltd Leeds, England 26368 - 39968 GBP ANNUAL Today

Having set up home in the beautiful Grade-II listed Park Row House in Leeds city centre, Red Kite continues to develop top-quality games for multiple world

Part Time Kitchen Assistant
Oak Tree pubs Luton, East of England, England 18216 - 20224 GBP ANNUAL Today

Help keep the kitchen clean during a busy shift. Youll make sure the kitchen is stocked up, clean, tidy and ready for the shift ahead; supporting the chefs to

Commis Chef
The Peat Spade Longstock Today

If you are looking for a new challenge in a growing business, then read on! Up to 10.42 per hour plus a share of Tronc (this can be up to 5000 per year) Flexible shift patterns Up to 33% off meals...

Welder Fabricator
Vibe Recruit Yate, England 35100 GBP ANNUAL Today

15 per hour ( permanent role 45 hours per week ) + excellent overtime rates. ( 35,100 + excellent overtime ).

Office Manager
MD TOOL HIRE & SALES Warrington, North West England, England 26000 - 30000 GBP ANNUAL Today

Managing bookkeeping tasks, invoicing, and financial reporting, utilizing Sage 50 software. Chasing outstanding debts and maintaining healthy cash flow for the