Head of Banking Propositions - Mass Affluent London, England
Lloyds Banking Group
Full Time
London, England
100352 - 125440 GBP ANNUAL Today
Job description
End Date
Monday 30 January 2023
Salary Range
£100,352 - £125,440Agile Working Options
Job Description Summary
Meeting more needs of Mass Affluent customers is a strategic growth priority for Lloyds Banking Group.We’re focused on designing new digitally-led propositions for the mass affluent customer segment, helping them not only with their everyday needs, but with their life goals and future plans. We’re building an enthusiastic, passionate new team to help us play a broader role in the lives of Mass Affluent customers and deliver our growth ambitions.
We’re looking for people to join our Customer Propositions team, who will design, develop and refresh the propositions for Mass Affluent customers.
We support the principles of agile working and will consider applications from candidates seeking flexible working arrangements. As a team we work flexibly following a hybrid working model, with some days working together as a team in the office and some days working from home.
Job Description
What you’ll be doing?
As the Head of Banking Propositions, you will be principally responsible for applying customer and market insight in creating innovative customer engagement models and value propositions to deliver the Mass Affluent businesses’ income and growth ambitions for Banking.
In doing so, you will be collaborating with colleagues in the Mass Affluent team and across the Lloyds Banking Group (e.g., Product Owners in Consumer Relationships and Consumer Lending) to design and deliver customer experiences and propositions that address Mass Affluent customers’ spectrum of Banking needs -e.g. from Everyday Banking to Savings for short-term goals, owning a Home and Lending. These propositions and experiences will be aligned and integrated with the wider Mass Affluent Proposition strategy. Consequently, you will both, own the strategy and roadmap for the Mass Affluent Banking propositions and influence the evolution of the wider Mass Affluent proposition strategy.
A key part of your role will be line manager accountability for a team of colleagues in the Banking Propositions team. This would entail aspects such as recruitment, coaching and supporting career development etc.
We’re looking for people who:
- Are energised about the Bank’s purpose of Helping Britain Prosper
- Are passionate about customers and customer insight and have a demonstrable track record of applying customer insight to solve business problems
- Intellectually curious, natural problem solver and focused on finding the better answer
- Able to be agile, take initiative and work in a ‘start-up’ mindset and happy to wear different hats to address evolving priorities
- Have experience of and love working in multi-disciplinary teams are inherently collaborative and not hierarchical
- Excited about developing digital-first propositions to solve customer problems Take initiative and not hesitant to challenge the status quo and traditional ways of thinking,
- Can demonstrate our values and play a meaningful role in building our team and culture
Skills and experience we're looking for:
Essential
- Deep knowledge and experience of the UK Banking products and services, including Current Accounts, Savings, Mortgages and Lending relevant for Mass Affluent customers
- Knowledge of industry developments and innovation in digital-first Banking value propositions in the UK
- Conversant with economics, commercial and regulatory parameters and governance frameworks associated with manufacturing and distribution of Banking products and services in the UK
- Proven track record of developing customer value propositions and conversant with associated capabilities such as customer insight generation, competitor analyses, segmentation, pricing etc.
- Strong influencer and ability to collaborate with and manage a wide group of stakeholders
- Experience and familiarity of processes and frameworks in developing digital value propositions
- Ability to think conceptually as well develop detailed plans to bring proposition concepts to life
- A visible leader happy to ‘do’ as well as lead. with a track record of creating an inclusive environment and managing high performing teams
Desirable
- Experience in innovation, managing and launching digital/digital-first Banking propositions in the UK/other relevant markets
- Deep understanding of Mortgages and Consumer Lending products and services relevant for Mass Affluent customers in the UK/other relevant markets
So, what can we offer you in return …
In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.
So, if you think this is the role for you, we’d love to hear from you! Together we make it possible.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
