Change Manager Manchester, England
Job description
Change Manager
Location: Leeds or Manchester (*Hybrid Home working)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do
As a member of the Change Management team, you will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt handling of all technology changes.
You will be responsible for the governance of the Change Management process, which includes the review, assessment, communication, and accurate closure of all technical changes in accordance with agreed service level agreements.
Responsibility for driving continual improvement in change planning and deployment measured against defined KPIs to maintain the stability of Vodafone and its customers- To own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests
- Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel
- Accurately communicate all relevant planned Changes to impacted customers and stakeholders
- Support and contribute to the regular review of proposed Changes through off-line or formal Change Advisory Boards (CAB’s) where required
- Ensure changes meet their objectives and are reviewed post-implementation in a controlled manner. Where appropriate corrective actions should be captured
Who you are
Understanding of Change Management methodology & principles (ITIL or similar)- Organised and delivery focused, strong planning skills, effective time-management
- Ability to operate within a team and under your own initiative
- Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication
- Be able to translate complex issues and information into simple, key messages and actions
- Ability to interpret, analyse and present appropriate data to all organisational levels Knowledge of mobile and fixed line telecoms advantageous
- ITIL v4 Foundation certificate or similar knowledge.- Nice to have
This role requires the successful candidate to undergo SC Clearance eligibility to apply is required
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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