Guideline Customer Services Assistant London, England
Job description
Salary: London - £28,590 - £33,459 / South East - £27,209 - £31,825 / East/Mids/South West - £25,839 - £30,218 / North - £24,994 - £29,218 per annum
Location: Flexible/Hybrid
Hours: 36 per week
Contract Type: 12 Month Fixed Term Contract
Do you pride yourself on providing excellent Customer Service?
We’re looking for a dedicated individual to provide a high quality, customer focused service to our customers enquiring about Clarion Futures Services.
Guideline is our telephone based initial entry point into Clarion Futures. Our Customer Service Assistants identify our customers’ needs and link them up with the relevant services on offer. These services are free, tailored to our residents’ needs and delivered by specially trained staff.
To be successful in this role of a Guideline Customer Service Assistant you’ll need to demonstrate empathy and use your questioning skills when conducting initial assessments to ascertain the most appropriate service provided by Clarion Futures, such as helping people to manage their money or get online, helping to develop peoples’ careers or providing community support.
Your other responsibilities will include:
- Following up on initial assessments, ensuring all information is accurately recorded and assigned on the Community Investment Database and other computer systems
- Providing administrative support to the GuideLine service, including answering telephone queries, re-directing calls, and mailing out information to customers
- Ensuring all enquiries are handled within the agreed service level criteria
You’ll need to be capable of building rapport, able to maintain confidentiality and have an understanding of GDPR. You’ll be computer literate, an excellent multitasker, and have the ability to work to deadlines.
If this sounds like the opportunity for you, we look forward to hearing from you.
What you can expect from us
Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
- Competitive salaries that are benchmarked regularly against current market rates
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
- A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
- Flexible and agile working for the majority of our employees
Other perks
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.
Closing Date: Tuesday 28th February 2023 at midnight.
For further details on this vacancy, please click ‘apply’.
Please submit a CV and covering letter summarising your experience for the role whilst addressing the essential criteria in the role profile.
You can download the role profile here – Guideline Customer Services Assistant
Applicants must be able to travel across regions as required.
This post is subject to Basic Criminal Record Check Clearance.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
Clarion Futures
Clarion Futures is our charitable foundation. We work together with partners to make a positive difference to the lives of people living in Clarion homes and communities.
Our work is centred on providing our residents with the tools and support to help overcome any challenges they face. Every year we support thousands of people into work and provide people with help in managing money, gaining and developing digital skills and contributing to the life of their communities.
We’re a partner of choice for organisations ranging from FTSE companies and government departments to local charities and social enterprises. With more than 350,000 residents, our size and reach gives us a presence that few other charities can match.
In 2021/22, we invested £16.3 million into our work with residents and communities, generating more than £123m in social value, making the work of Clarion Futures one of the biggest social investment programmes in the UK.
www.clarionhg.com/charitable-foundation
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Job Type: Full-time
Salary: £24,994.00-£29,218.00 per year
