guest services Roslin, Scotland
Job description
About us.
A Role for those thinking about giving up on their Hospitality Career.
The Original Rosslyn Inn is a small family run business in Roslin. This year we celebrate 50 years of consistent service to the local and global community from March 1973 - 2023.
Unconventionally we believe the most important people in our business are the team, not the customers. Our belief is rooted in that if we look after the team the team will look after our guests. We focus on our guest experience and delivering the highest possible standard. We are enthusiastic about our industry and see Hospitality as the best place to develop character and confidence to help you to succeed in all aspects of life. Hospitality conscription for all.
We are supportive, rewarding, collaborative and our goal is, if our team members leave, they leave with more skills than which they arrived with. Ideally they leave us better than they found us also.
Our work environment includes:
- Food provided
- Growth opportunities
- Supportive
- Development/Upskilling
- Progression
We are looking for experienced and outgoing individuals to join our team in our front of house department.
The ideal candidate would be confident dealing with guests, willing to learn and have prior hospitality experience (but not essential). They would also be in a hospitality role fed up and looking for a new exciting challenge in a team focused environment.
The Front of House team are responsible for delivering the customer experience, dealing with any issues or concerns of our customers, maintaining the cleanliness of the restaurant and carrying out the daily activities associated to the role.
This role would be suitable for a candidate with hospitality experience who is looking to develop their skills and interested in growing to career progression. The Original prides itself in its positive culture, supportive and educational environment.
Hospitality experience is preferable but for the right candidate who values what we value a training plan can be assigned.
Career progression opportunity to shift lead, supervisor, or management team for the right candidate.
Responsibilities:
- Coordinate activities of restaurant staff.
- Ensure that each guest are greeted and served in a prompt and friendly manner in accordance with our guest experience.
- Understand how to manage customer expectations and service in a professional manner.
- Solicit customer feedback and report suggested changes to management.
- Deliver an engaged performance and productivity.
- Complete your daily checklists and cleaning rotas. Suggest changes if required.
- Report to Management team, feedback current systems and processes.
Job Types: Full-time, Permanent
Salary: £10.11-£11.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
Schedule:
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Roslin: reliably commute (required)
Work Location: In person
Reference ID: TORIFOH23
Job Types: Full-time, Permanent
Salary: From £10.90 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
Schedule:
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Roslin: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Applicants must be over the age of 18 for this role. Are you over 18?
- Are you available 5 days from 7 including weekends?
Work Location: In person
Reference ID: TORIFOH23
