guest services United Kingdom
Job description
Your career, your way. Join us in a leading role as Owner and Guest Experience Manager.
Are you a charismatic and empathetic people person looking for a career with a little more life? Join our reception team where guest experience comes first and creating amazing memories is second nature.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:
Fantastic Annual Management Bonus scheme
Up to 50% off holidays with us
30% off park activities, food & drink
25% off holidays for friends & family
Clear career pathways for those looking to progress
Your day-to-day.
Our managers are smooth operators and great role models, providing a seamless and memorable experience for our guests. This means:
Delivering owner & guest interaction through all communication channels
Working closely with the HOD and Central Support team to achieve and align brand standards, best practice, and expectations
Effectively using insight and customer feedback to identify emerging issues promptly and proactively solve problems
Taking accountability for managing all customer/owner complaints and goodwill
Being the voice of the customer and bringing to life the guest and owner experience
Training, coaching, and building the capability of the experience team
Managing a welcoming and resourceful owner and guest reception area
Planning and delivering a wide range of owner and guest event
Are we the right fit for you?
At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.
Care | we care about our guests, our people, and our communities.
Pace | we make great things happen, making the most of every minute.
Difference | we celebrate difference and encourage each other to be ourselves.
Belonging | we’re family, offering a home away from home where people feel safe.
Value | we value all.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the team at [email protected]
