guest services Sparsholt, England
Job description
In a Nutshell
As Guest Services Supervisor, you will assist in leading the team to provide the most memorable experience to our guests, members and visitors. You will provide the initial welcome and the last farewell on departure to ensure our guests leave with a smile on their face.
Lots to do but lots of fun
Our Guest Services Supervisor will be responsible for:
- Key duties of the Guests Services Assistant plus
- Helping to co-ordinate the guest services team functions and activities.
- Being fully comprehensive in all operational areas of the Guest Services team.
- Championing the highest level of customer care and service and deliver wow experiences with special attention paid to.
- Acting as a lobby host at key times.
- Meeting and greeting arrivals.
- Championing and raising awareness of guest profiling and the use of guest name.
- Following up guest complaints and take appropriate Guest Recovery action.
Ensuring team members are performing specific tasks to the department SOPs.
- Controlling all operating costs within the standards set under the direction of the Guest Services Manager.
- Promoting sales awareness positively within the Guest Services Department and to maximise sales opportunities.
- Ensuring all Team Members are well presented and groomed at all times.
Addressing development needs within the team, and to assist in appraising employees in the Guest Services Department.
- Assisting the Guest Services Manager in quality training and coaching in a systematic and professional way to ensure consistent delivery of service standards.
- Assisting the Guest Services Manager in recruitment of staff and planning of the labour resource.
Are you right for us?
Our ideal Guest Services Supervisor will have
- Minimum one year experience in similar hospitality background including Front of House experience.
- NVQ level 2 or equivalent.
- Immaculate presentation and grooming.
- Ability to work under pressure.
- Knowledge of local area.
- Strong communication skills.
- Use of initiative.
- Confident and ‘Exclusive’ personality.
- Basic computer skills.
- Clear and friendly telephone manner.
Job Types: Full-time, Fixed term contract
Contract length: 5 months
Salary: £25,056.00 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Woodman Lane Sparsholt: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 30/06/2023
Reference ID: LHH GS
About Exclusive Collection
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.exclusive.co.uk
