guest services London, England
Job description
What you'll be doing:
Deputy Head of Hospitality
40K Basic
On-going training & development
Medicash – Healthcare benefits, including dental, optical and therapy treatments. (Includes up to four dependent children)
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - Up to 55% off cinema tickets
Health & wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts for holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards. Many of the Shopping Cards can be reloaded, and some can be used online to double your savings with existing online offers
Meals on duty
Travel Loan (after 3 months service)
Vodafone discounts
Employee Assistance Programme
3 days additional leave, following return from Maternity
Day off for Babies first birthday
Holiday Purchase scheme
Professional subscriptions
The Venue Levy UK is the official catering partner to Chelsea Football Club responsible for the catering across the Chelsea Football Club estate, including Stamford Bridge stadium, Chelsea FC’s training facility in Surrey, the Chelsea Health Club & Spa, a state of the art music venue (Under the Bridge) and a destination Frankie’s Sports Bar and Grill. Levy UK at Chelsea Football Club cater for an estimated 1.15 million fans annually. Delivering catering across 43 public outlets, 58 boxes and 20 suites on match-days. There are over 1,000 corporate and private events are held at Stamford Bridge each year.
Nature and Scope
- To manage a Senior Event Manager and a team of Event Managers
- To drive the Hospitality team in delivering operational efficiency, planning and presentation of the food and beverage offer to Chelsea FC guests on match days and non-match days
- Ensure all operational standards are achieved on non-match days and match days to the required standard
- To support the team in achieving and where possible exceeding the budget
- To oversee the day to day hospitality setup team and ensure all hospitality areas of the stadium are ready for match days and event days
- To deputise in the absence of the Head of Hospitality during meetings and cascade briefing information accordingly
- Liaising with the Senior Event Manager and Event Managers to deliver best practice, to drive, change and constantly deliver the business objectives
- To provide strong leadership whilst delivering and managing the Hospitality Operations function and working with the Levy UK team to support any technical initiatives launched at Chelsea FC
- To ensure the smooth planning and delivery of a first-class service to the internal customer base and all customers within the venue Focus Areas
- To ensure that all company quality standards in every aspect of the operation are adhered to at all times; to be an advocate of Levy UK standards and market leadership
- To effectively communicate company standards to your team and monitor adherence to these standards
- Continuously making improvements to enhance guest satisfaction through both match day and non-matchday operations
- Actively deal with customer comments in a positive and constructive manner and flag any critical circumstances to the Head of Operations Deputy Head of Hospitality & Event Catering Manager
- To respond to the pace of the business; remain productive during busy periods
- To build and maintain relationships with team members as per the needs of the business
- To ensure accurate and up to date communication is maintained with the relevant stakeholders during events
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland . It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.
Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.
As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse , Payne and Gunter , and Lime Venue Portfolio .
Website https://levy.co.uk/
LinkedIn Levy UK
Twitter @Levy_UK
Instagram @Levy_UK_ Ireland
Facebook @Levy_UK
Levy UK + Ireland is a sector of Compass Group UK and Ireland which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.
Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.
Compass Group UK+I
