customer success manager Remote
Job description
Tresle’s mission is to enable businesses to change hands by offering the convenience of an accessible and elegant online platform that bridges buyers and sellers. Our team is building a simpler, more transparent experience to the traditionally complex & costly task of buying/selling private companies.
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Tresle is looking for communicative, organized and proactive individuals to join our team! As the Customer Success Manager, you will own the entire customer experience from initial contact and sale to account management, ensuring our customers receive the highest level of service. In this role you will also have the opportunity to create and develop content to educate and engage clients.
Duties & Responsibilities:
- Reach out to prospective clients that have already interacted with our services
- Organize and monitor follow ups with potential clients at various stages of the Tresle cycle
- Act the main point of contact for all customer account management matters (inbound/outbound)
- Provide recommendations based on a customer’s business needs and usage patterns
- Communicate with the marketing team and product development team to drive continuous improvement across all areas
- Be innovative, identify and make recommendations to drive improvements with our own product and process
- Be comfortable creating video content (eg: product demos, webinars, explanations, etc)
Requirements:
- Recent graduated in Business or related fields
- Motivated to learn more about Saas B2B sales cycle and customer management, and provide an excellent experience to our clients
- Is able to handle multiple account management projects at a time, while maintaining sharp attention to detail
- Has outstanding oral and written communication skills, as well as good phone etiquette
- Is resilient and patient while managing difficult customers, and is able to build and maintain relationships and manage clients expectations.
- Is able to work well on his or her own and collaborate with the team
- Understand when to ask for help, but are also able to dig in to uncover solutions on your own
- Have analytical skills - spot trends, identify, document, and assist to solve bugs or customer pain points
- Tech-savvy: is quick to learn how to work with new apps and software
Why Work for Tresle?
- Diverse and collaborative work environment
- Opportunity to take the lead, share and implement ideas
- Opportunity to grow- work with bigger clients and expanded responsibilities
- Educational reimbursement program
- Unlimited free book program
- Employee wellness days
Schedule:
- 9am to 5pm
- Monday to Friday
- Location: Remote work
Job Types: Full-time, Permanent
Salary: $28,000.00-$33,000.00 per year
Schedule:
- Monday to Friday
Work Location: Remote
