Client Relationship Partner Guildford, England
Job description
About The Role
Are you self-motivated and ready to be part of something exciting?
Are you a good communicator and strong at building key relationships with stakeholders?
If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care.
As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!
We are currently recruiting for a Client Relationship Partner (known internally as a Trust Services Partner)
37.5 Hours per Week / Monday – Friday on site and 1 day working from home
This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.
In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:
Annual Leave – We offer a whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
Star of the Month! – Our star of the month award initiative recognises colleagues who go the extra mile, winning £100 worth of shopping vouchers.
Employee Referral Scheme – You could receive up to £500 if you successfully refer a friend or family member to work at NHSP.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.
About The Candidate
To be successful in this post you will need to:
- Have B2B client management/account management experience - ideally from the recruitment or healthcare sector but other sectors also applicable
- The ability to deal with a high volume of internal and external enquiries and conflicting priorities
- Be a strong communicator and good at building relationships
- Be highly organised and committed
- Have strong diary management skills
- Have a background of managing a demanding and fast paced working environment
- Have experience managing multiple stakeholders
- Have excellent customer service background
About Us
NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.
We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.
