Guest Services Assistant (Nights) Horley, Surrey, South East England, England
Job description
This role? It’s ALL about the guest and delivering an outstanding service for them during the night.
What you’ll be doing as a Guest Service Assistant
- Ensuring that all guests experience an outstanding level of service during out-of-hours
- Greeting guests, check in and checking out guests and assisting them with any general enquiries
- Producing the night audit reports for finance department and head office
- Revenue Reconciliation and processing daily banking
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Completing the Reception shift and balancing the day's business and running the Night Audit process
- Carrying out security patrols and ensuring the safety and comfort of our guests during their stay
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Responding to any guest complaints (hopefully these will be far and few between because of how incredible the service is you are delivering!) and finding ways to turnaround any negative feedback
- Processing telephone or walk-in reservations accurately
What’ll make you a great fit
- You’ll need to be a night owl given the hours you’ll be working
- It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Self-motivated and confident
Our amazing benefits
- Do you enjoy travelling? A fun weekend away? We've got you covered with preferential rates
- Alternatively, if we do not have a hotel in that location, why not take advantage of our International Marriott discounts?
- We also have shopping and discount opportunities in retail, restaurants, and events (because we know life isn't all about work).
- Are your family and friends envious of your deals? Why not give them a discount code for hotels throughout the Kew Green Hotels estate
- Free meal while on duty
- Progression and room for growth, with opportunities in the UK and abroad - we have training, courses, and updates at your fingertips!
- Progression and room to grow, with opportunities across the UK and internationally
- Flexible attitude and working hours.
- Mental Health Support with our 24/7, 365 Employee Assistance Line
Who is Kew Green Hotels?
Whether we are passing on a sales lead, creating an on-trend specials dish or simply looking after guests and employees, here at Kew Green we believe that the details matter. We know that each and every member of our team consistently pursue outstanding – and we have a firm belief in trusting our teams to find innovative and unique ways to do this. And in return? Not only do we offer a highly competitive benefits package, but through our career opportunities and development, we also support you wholeheartedly in your own personal pursuit of outstanding.
With 55 hotels (and counting) in our portfolio and a number of brands across leading hotel chains including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values.
Irrespective of whether we are finding new ways to take care of our guests or supporting departments we’ve never worked in before – here at Kew Green Hotels, our obsession over the little details is who we are.
When you join the Kew Green family, you'll be part of a fast-growing company that is going global. If you've got ambition, we can match it with endless opportunities - both in the UK and much further afield.
eld.
