Guest Service Agent Edinburgh, Scotland
Job description
We are currently recruiting for a Guest Service Agent to join our award winning Front Office teamat the Sheraton Grand Hotel & Spa.
Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.
Role:
To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow Guest Service Agents and concierge and maintain a calm, professional environment at all times
Essential Functions
· Prepare documentation for daily business
· Ensure prompt, efficient and courteous reception of guests
· Record and administer arrivals and departures including cash handling
· Ensure the desk is covered at all times in line with business demand.
· Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate
· Full awareness of current daily status of Hotel
· Ensure smooth hand over to next shift
· Thoroughly conversant with all room types, décor and outlook
· Be aware of daily functions, events, VIP and group arrivals
· To work in the Guest Service Centre when needed
· To carry out any other duties as required
· Strong communication with other departments, Resort Sales, Concierge and Housekeeping
· Strong relationship with guests and internal customers
Requirements:
We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.
Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.
Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:
· High school diploma required, additional hospitality training preferred.
· Extensive Knowledge of Internet/MS Office applications and related IT preferred.
· Knowledge of the Opera PMS is an advantage
· Starwood experience is an advantage
· To project a pleasant and positive professional image to all contacts at all times
· Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
· Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
· Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
· Excellent command of English language (verbal and written)
You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.
Benefits:
In return we offer you a competitive salary along with several incentives as well as unlimited career opportunities, industry leading benefits (including: Uniform, complimentary laundry, free meals on duty, dental and optical plans, discounted hotels and F & B), and an environment where your development is our priority. We offer a monthly training calendar full of developmental courses designed to aid career progression.
Job Type: Full-time
Salary: £21,510.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
Supplemental pay types:
- Tips
Experience:
- Reception: 1 year (preferred)
- 5 Star: 1 year (preferred)
Work Location: In person
