Guest Experience Assistant Newcastle upon Tyne, England
Your Lofts
Full Time
Newcastle upon Tyne, England
20000 - 22000 GBP ANNUAL Today
Job description
MAIN AREAS OF WORK
- Responsible for dealing with a wide range of telephone/booking/general enquiries and correspondence
- Work using own initiative
- Accurately documenting / escalating issues where necessary
- Dealing with direct/corporate /last minute bookings
- Adding new properties to individual online travel agencies. To include all property information (locations/amenities/images etc), including updates as when required
- Property management system (PMS) operations and updates
- Diary management as required
- Provide high-quality administrative support
- Responsible for maintaining and developing stock control regarding laundry, cleaning products and in apartment stock
- Laundry account management, stock control, ordering, liaising with linen company
- Being assertive and problem solving in a timely manner when necessary
- Building effective relationships with suppliers, tradespeople, guests, online travel agencies etc
- Management of property maintenance e.g.: meeting tradespeople, overseeing work done and ensuring invoices sent to finance
- Working as part of a team effectively
- Social media content creation e.g.: ideas, planning, filming, execution: working with in-house photographer where necessary
- Organising / Unpacking orders
- Accurately reporting damages to online travel agents, including uploading photos / invoices
- Dealing with on-site issues e.g.: damages / guest issues
- Building guest relationships with an additional focus on customer retention
- Additional ad-hoc jobs
KNOWLEDGE, SKILLS & EXPERIENCE
- Ability to work flexibly
- Ability to work with confidential and sensitive data
- Creative yet analytical with a logical mind and an eye for detail
- IT literate
- Strong organisational skills
- Excellent interpersonal skills
- Reliable trustworthy and ability to always maintain confidentiality
- Ability to prioritise, multi-task and co-ordinate workloads and work under pressure to meet deadlines
- Time management skills
- Ability to work unsupervised and under own initiative
- High level of commitment and positive “can do” attitude
- Forward thinking ideas for innovation, improving systems / processes
ESSENTIAL
- Driving licence and must own a car (there is a small amount of driving with role within local area and mileage is paid)
ADVANTAGEOUS BUT NOT ESSENTIAL
- Knowledge / experience using Guesty – property management system
- Knowledge / experience using Price Labs or other similar dynamic pricing tools
- Knowledge / experience working with / using extranets of online travel agencies
- Sales experience
- Health / wellness knowledge
IDEAL CANDIDATES
- Values aligned with Your Lofts brand eg: authenticity, supportive culture, community, and excellence
- Driven and ambitious
- Has an interest in the future to progress into management
- Interest in property
- Forward thinking
- Team player
- Connections / previous relationships established with corporate travel management companies
Job Type: Full-time
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service (preferred)
Work Location: In person
Application deadline: 29/06/2023
Reference ID: YL001
