Graduate/ Junior - Software Customer Support Agent - Hybrid Working Sevenoaks, England

Software Works for You Ltd

Full Time Sevenoaks, England 23000 - 26000 GBP ANNUAL Today

Job description

We are the UK’s market leaders providing software (SaaS) to Heating Companies and are developing cutting-edge software that is very dynamic and highly customisable to meet the demands of our customers.

Our software provides customers with a smooth, simple, and straightforward digital experience for scheduling, legal certificates, service reminders, quotes, invoices, estimates and more.

If you love talking to customers and helping them while going deep on API’s, databases, crash reports and much more, then this role is made for you.

You will be immersed in our cutting-edge software, learning the ins and outs of its business logic and design. This role offers a fast-paced learning environment perfect for recent tech graduates, "bedroom" developer, computer science graduate, and computer science hobbyist looking to apply their skills and expand their knowledge.

When you choose to work with us, we promise that your career will transform. Our motto is to improve by 1% every day, and you will receive ample training opportunities.

This position is for you if you are:

Articulate and professional. Highly accountable, you know great relationships with team members are built on integrity and authenticity.
Self-motivated, curious, responsive, and results-driven. We call this “Batteries-Included.”
A collaborative team player. You value others’ talents and seek out their ideas to achieve exponential results.
Passionate about all things systems to help the company continue to achieve our 10x goals.

What you will be doing:

Provide outstanding support to our customers via phone, chat, and email
Investigate and document issues using our internal support tools
(API’s logs, app databases, crash reports as well as customer feedback)
Translate customer feedback into actionable steps for our technical team
Providing online demonstrations and training to new and existing customers
Rapidly adapt to new technologies and understand our software
Expand your knowledge with one-off and ongoing projects

Job Requirements:

Enjoying talking and helping customers / phone skills
Keen interest in software technologies
Sharp observation and investigation / diagnosis skills
Excellent communication skills (written and verbal)
Extreme ownership of tasks / completing what you start
Exceptional attention to detail
Strive for continuous improvement and learning
High energy and a great attitude
A can-do attitude and natural ability to adapt in a dynamic environment
All around, someone who has the drive and determination to do great things.

Role Info:

Software Customer Support Agent- Leading Industry SaaS Tool..
Location: 2 minutes walk from Sevenoaks train station. (30 minutes from London Bridge, Charing Cross, and Waterloo).
Hybrid working with three days in the office and two from home.
£23,000 - £26,000.
Plus Benefits.
Culture: Great Team Vibe - We Get Stuff Done.
Pedigree: Serial Entrepreneurial Founding Team.

Why join us:

We are a SaaS company which develops software for Android, IOS and the Web, enabling companies to work faster, better, and more efficient.

Working with us can accelerate your career and give you the opportunity to work with world-class people. We’re a team that loves what we do and we all thrive on our ability to make an impact.

We focus on personal growth and give enough space for team members to gain more responsibility as they grow.

Don't wait! Click Apply Now to join our team today!

You may have worked or have experience in the following capacities:

SaaS Support, Software Support, Technical Customer Support, Software Tester, Software QA, Graduate Developer, Games Developer, Intern Developer, "Bedroom" Developer, Computer Science Graduate, Computer Science Hobbyist.

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