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Location: Newbury
Working hours: Full time, this role requires office attendance 5 days per week.
Salary: Excellent basic salary plus bonus and Vodafone benefits

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Role Purpose:

To act as a Single Point of Contact for all UK Intelligence Agencies & Law Enforcement
To ensure compliance to the terms of the relevant law relating to the retention and disclosure of information
To provide Government and Law Enforcement with a SPOC for all network fault reporting incidents and to assist in the resolution of incidents
To ensure Vodafone meet SLAs laid down under the legislation in relation to Warranty
Deputise for Manager where directed

Corporate:

Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you'll do

Ensure we meet our legal obligations to Government and Law Enforcement
Administer all lawful requests from Authorities for the provision of data held on VF systems
Ensure that applicants have followed the correct warranty process as laid down by the Interception Commissioner
Assist with general office administration as required
Observance of Official Secrets Act
To produce management information on activities as required/directed
To attend Government, Home Office, Law Enforcement meetings as a representative of Vodafone – where required.
To be responsible for in – house training arising with new staff or emerging systems.

Outputs

Maintain effective working relationships with Law Enforcement and Government Agencies
Provide accurate information to external agencies to agreed timescales
Handling of Government Classified Secret Material
Provision of consultancy advice to the business and appropriate external agencies
Resolution of Faults that may occur through effective communication with support lines
To work cross functionally with the Disclosures Team when directed

Who you are

Must be cleared to Government Security Clearance level
Understanding of all applicable legislation
Must be able to act in the strictest confidence in relation to all information lawfully requested from the Disclosures & Interception Office
An ability to absorb technical information and produce this in a manner that is clearly understood by those without the depth of knowledge or understanding of communications data
Attention to detail paramount
An ability to challenge and negotiate when confronted with problematic situations
An ability to work under time constraints and extreme pressure to produce data expediently
To exceed the expectations of internal and external customers
Proven ability to work in team environment whilst working on own allocated work.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.