Governance and Relationship Manager Salisbury, England
Job description
Landmarc is a joint venture of Mitie, the UK’s leading facilities management and professional services company and Amentum, a leading provider of global mission services to the U.S. Government.
We work in partnership with the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, to manage and operate the UK Defence Training Estate, which covers around 120 locations across all four nations: England, Northern Ireland, Scotland and Wales.
Our primary responsibility is to enable our servicemen and women to train safely and deploy on operations. This is integral to the security of our nation; underpinned by the maintenance of safe and secure defence infrastructure.
We are now looking to recruit a Governance and Relationship Manager to join the business on a permanent basis. The role will be responsible for developing, implementing and championing continuous improvement whilst maintaining agreed operating standards across the contract, this will mean focussing across three key areas;
- Managing the relationship with the customer/DIO
- Manage the relationship with the Quality Assurance bodies
- Driving forward, continuous improvement
The successful person must be a professional member of the Chartered Quality Institute, with at least 5 year’s experience and have lived in the UK for the last 5 years, to satisfy security requirements. You will be required to travel frequently in this role, plus regular travel to sites in Wiltshire, this includes Warminster and Westdown Camp.
Main ResponsibilitiesCustomer relationship:
Represent the business as the Contract Quality Manager (CQM) to the customer and attend quality forums and joint activities.
Construct, monitor and manage the mechanisms and data for reporting Customer Satisfaction with all areas of service delivery and as defined by the contract requirements, Balanced Scorecard and KPIs. Ensure remedial actions, rectifications or improvements are captured and tracked to successful delivery in the Business Improvement Plan.
Lead on the production, agreement, monitoring and reporting for the Collaborative Management system and the Joint Relationship Management Plan with the DIO and business supply chain partners (as required).
Conduct relationship maturity assessments throughout the business and design and ensure delivery of any corrective actions or improvements required.
Develop, maintain and report against the business Relationship Mapping Matrix, encompassing a wide variety of internal and external stakeholders, ensuring active and productive relationships are maintained at all levels.
Quality standards:
Ensure the business maintains the contract, shareholder and trade/industry required Quality Standards and accreditations.
Ensure the business achieves any future required or desired Quality Standards, accreditations or awards.
Manage and maintain the collaborative management system and act as the focal point for any collaborative initiatives.
Produce, manage and ensure delivery of the required audit and inspection programmes, including collaborative and joint audits with the customer.
Produce, maintain and ensure closure of actions arising/improvements (non-compliance log and actions).
Manage and ensure the production of the required Business Continuity/ Disaster Recovery plans and track and report their testing, evaluation and amendment across all areas of the business.
Support the training and development of all staff to ensure awareness and understanding of Quality, collaboration and supporting operating systems and the relevance to business objectives.
Support the development and management of corporate governance. Ensure compliance with the Internal Control document and maintain a contract risk register, reviewing Quality risks and escalating where appropriate.
Continuous Improvement:
Ensure all Business Processes remain current, in accordance with the contract and are used effectively. Own the process library and support process development and review.
Design, implement, monitor and record delivery of Business Improvement Initiatives (via the Business Improvement Manager) – the Business Improvement Plan.
Support any Change Management initiatives and ensure they are properly implemented within the contract.
The Ideal CandidateWhat you know:
Experience of managing performance checked multi service facilities and services contracts
Knowledge of the MoD Defence contract workings
Knowledge of Health & safety, Environmental Management systems
Knowledge of managing collaborative management systems
Educated to HNC/HND/Degree level or equivalent experience
Hold a Lead Assessors Certificate recognised by the Chartered Quality Institute
Chartered or Incorporated Member of the Charted Quality Institute
What you can do:
Ability to organise and prioritise tasks for your own and team workload
Ability to understand and interpret budgets and contract requirement
Communicate clearly and effectively with all stakeholders
Be IT literate, with a working knowledge of Microsoft Office applications such a Word, Excel, Project etc.
Good negotiating and customer care skills/collaborative worker
Able to interact at all levels
Leadership:
Leads by positive example
Delivers continuous improvement and achieves results through effective management of others
Treats people in a fair and consistent way
Proactively recognises good performance and manages under performance
Manages a small team
About The Company
Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.
By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.
Package DescriptionLandmarc will provide you with a competitive salary, in addition to this we also offer the following main benefits, amongst many others:
Pension
Landmarc offers all employees an opportunity to join the company stakeholder pension scheme, where the company will contribute up to 8% of the employee’s salary
Holiday
Employees are entitled to 25 days pro rata during each year of employment plus public holidays. 3 extra discretionary days are normally given in addition to annual leave allowances at Christmas
Annual leave allowance will increase in recognition of your continued service
Holiday purchase – purchase up to 10 more days holiday to use throughout the year
Other benefits
Edenred – Employee Discount scheme
Tusker – Salary sacrifice car scheme
Annual salary review, in consultation with the recognised Trade Unions
Life assurance insured for three times your annual salary, to help the loved ones that are left behind
Reimbursement of professional fees and on-going training
Family friendly policy
Sick pay
