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We have a fantastic opportunity for a Retail Assistant to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 320 bedrooms, Rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have a really exciting year ahead at The Belfry, starting with hosting The British Masters in June 2023, and continuing with the launch of new training and development opportunities and incentives.

Golf and Retail

The Belfry is synonymous with golf and has hosted the Ryder Cup four times – more than any other venue in the world. Our world class golf courses have produced some of the most dramatic moments in the history of the sport. They attract players from the UK and beyond looking to relive the Ryder Cup magic, improve their game, and to make use of the unrivalled state-of-the-art golfing facilities.

We have the largest on-site Golf retail shop in Europe, stocking the latest golf kit from some of the sport's biggest brands including Taylor Made, Callaway, Ping and Titleist for both men and women.

Salary

The on-target earning potential for this role is £10.61 - £10.85 per hours compromising of a base hourly rate of £10.18 - £10.42 plus a qualified estimate of £0.43 gratuities per hour

About the role

Set within the busy Golf shop, you will deal with all customer enquiries in a friendly and professional manner, drive revenue and take opportunities to recommend relevant products whilst providing excellent guest service.

Key responsibilities of this role include:

• Assisting with the daily operation of the shop floor

• Ensuring excellent service, meeting and greeting customers

• Maximising revenue, advising customers and sharing your knowlegde

• Maintaining fantastic merchandising standards throughout the shop

• Maintaining product knowledge

• Assisting with returns and other general enquiries

About you

• Experience in golf retail either as part of a Golf Club or standalone sports business

• Exceptional customer service and communication skills

• Passionate about working in a high quality retail environment that celebrates individual and team success

Belfry Benefits

Wellness

• Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club

• Team social events throughout the year

• Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’

• The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support

• Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want

• Healthcare schemes: life assurance, 24-hour GP, health cash-plans

• Employee Assistance Programme

• The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

Showing some appreciation

• Long service awards

• Additional paid holiday for long service

• Reward Vouchers

• Free meals on shift in our canteen

• Annual Belfry awards

• Team appreciation events

• Fantastic resort discounts across restaurants, bars, retail, and golf

• Bed & Breakfast from £35 per room

• Free staff parking

• Subsidised taxi service for those who don’t drive

• Live-in accommodation for up to 3 months

• Relocation bonuses

Learning & Development

• Excellent training and career opportunities

• Internal career pathways programmes

• Access to The Belfry Campus Learning

• Commitment to developing our team through apprenticeship programmes

Making a difference

§ Belfry ESG committee, dedicated to delivering an environmentally sustainable business

§ Supporting industry, local and national charities

§ Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes