Go Outdoors Clydebank - Store Colleague Part Time

Go Outdoors Clydebank - Store Colleague Part Time Clydebank, West Dunbartonshire, Scotland

JD Sports
Full Time Clydebank, West Dunbartonshire, Scotland 20878 - 25502 GBP ANNUAL Today
Job description

At GO Outdoors our purpose is strong and clear; "to inspire and equip everyone for life outdoors". That's because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed!

Our values aren't just posters on the wall, we live them every day; 'One Team 'we are stronger together', 'Responsibility 'we take ownership', 'Passion 'we believe in what we do' and 'Integrity 'we do the right thing'. Clear values which help us to fulfil our mission to be 'the nations favourite outdoor retailer'.

If you share our passion and want to make a difference join our team to be a part of something 'unbeatable'!


Role Purpose:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO's mission and values.

Accountabilities:
  • Create an environment where customers are made to feel welcome and are given an excellent shopping experience by providing brilliant product knowledge and advice to fulfil all customer needs
  • Taking pride in the store's appearance and ensuring store standards are maintained at all times
  • Maintain and replenish stock levels to maximise stock availability for customers
  • Create inspiring displays that showcases our products and potential outdoors experiences Duties and Responsibilities:
  • Exceed customer expectations by using GO's customer service model ABC at all times
  • Make customers feel welcome by acknowledging them when they enter the store
  • Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
  • Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
  • Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer's needs
  • Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
  • Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
  • Help customers to make the decision to buy the products that are right for their needs
  • Resolve any concerns a customer may have to remove any doubts about the products they are buying
  • Serve customers promptly and give them a fond farewell
  • Replenish and maintain stock levels to ensure a high availability
  • Take personal ownership development by keeping up to date with product knowledge
  • Support all departments to maintain a high level of customer service
  • Take pride in maintaining store and department standards inside and out by create inspiring displays to showcase our products
  • Present yourself in an approachable, friendly professional manner that makes customer feel at ease

Skills, Knowledge & Experience
We are the largest outdoors retailer in the UK, we are incredibly thrifty and offer excellent value to our customers. We look for Store Colleagues who are passionate about delivering excellent customer service, thrive working in a team environment and have the ability to approach and advise customers accordingly based on their needs.

Skills
  • Clear, confident communicator with excellent verbal, listening and written communication skills
  • Excellent team worker
  • Time Management
  • Attentive and keen eye for detail
  • Excellent problem solver
  • Basic IT skills would be preferred
  • Ability to read customer cues
  • GCSE in Maths and English is preferable
Knowledge & Experience
  • Relevant experience of retail or similar service focused role
  • Ability to demonstrate you have worked in a team effectively
  • Experience of working in a high performing team
  • Knowledge of outdoor products is an advantage but not essential
  • Experience of effectively prioritising workload to achieve goals and objectives
  • A passion for customer service and a proven record of delivering excellence in this area
  • Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
  • Ability to demonstrate that you have a hands on approach
  • You are able to show you are capable of approaching customers confidently and provide recommendations

Behaviours
  • Be accountable, responsible and committed to the role
  • A positive role model who champions GO's values
  • Adaptable individual who can think outside the box
  • Show resiliency and have the tenacity to bounce back
  • Show a willingness to learn and go the extra mile
  • Be patience at all times and offer sound recommendations
  • Excellent Team Worker
  • Be timely and punctual with all deadlines
  • Deal with multiple issues whilst working under pressure
  • Show a hands on approach to work

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

  • Holiday Allowance
  • Staff Discount On JD Group and other brands within the organisation
  • Pension Scheme Depending on level of role
  • Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

Go Outdoors Clydebank - Store Colleague Part Time
JD Sports

www.jdsports.co.uk
Bury, United Kingdom
RĂ©gis Schultz
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Sporting Goods Stores
1981
Related Jobs

All Related Listed jobs

Crew Member
Jollibee - Glasgow Glasgow, Scotland Today

You will need to bring your A-Game to every session, our teams cross train- well need you to bring your expertise and enthusiasm to your role- whether thats

Customer Service Advisor (4 on, 4 off shift)
BSH Home Appliances Ltd Corby, Northamptonshire, East Midlands, England 23000 - 24500 GBP ANNUAL Today

Working in the Call Centre for two weeks and from home for two weeks. A customer service background is required; with strong telephone communication skills.

Health & Safety Officer
Encore Envelopes Washington, North East England, England Today

Carrying out risk assessments and implement safe systems of work. Preparing and filing reports for accidents and other safety breaches.

Retail Store Manager - 40hrs/Week - Prestatyn
Vodafone Prestatyn, Wales 30000 GBP ANNUAL Today

Ideally, you will have a sales background with a track record in meeting and exceeding KPIs. Vodafone UK are regulated by the Financial Conduct Authority and

Sales Assistant - Merry Hill, Dudley (32 Hours)
Pandora Jewelry Dudley, England Today

Coached by the store management, our sales assistants lead the success of the store by influencing sales, excelling in customer service, and sharing their