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GHA and Conformance Manager

The Role

To ensure IAG Cargo consistently manages worldwide Ground Handling Agent (GHA) contracts to achieve optimum performance across the network. To manage a robust and quantifiable set of performance metrics which are then used within a service management framework to performance manage GHAs. To co-ordinate project delivery, Business case control and control across regional Customer Services whilst providing a single, regional point of contact for change initiatives.

DUTIES

• Ownership of the global GHA SLA. Provision of service consistency across the network and across the network.
• Management of a robust review process for all IAGC Ground Services contracts.
• Ensuring clear consistent conformance to the supplier management process’.
• Liaison with, and support of, regional managers in dealing with all performance issues. Control of the operational review and audit process.
• Central point of contact for all Ground Services matters.
• Liaison with Procurement in the setting up/ closure of Ground Services Contracts.
• Ensure GHAs meet agreed service levels by effective measurement and a programme of continuous improvement.
• Operation of robust escalation procedures, including direct involvement in, and resolution of, significant handling issues.
• Production of trend analysis, metric collection, analytics and reporting across all Ground Services, ensuring transparency across the network.
• Preparation of the regional MBR packs and management of the action plans.
• Project management and project support across a broad range of regional change programmes; as required.
• Management of the Regional approvals board to ensure conformance to the requirements and timeliness of the submissions to the corporate approval process.

PERSON SPECIFICATION

Skills

• Highly analytical & financially literate
• Excellent communication skills
• Skilled and practiced negotiator
• Able to find solutions to complex problems satisfying multiple projects on time
• Skilled at multiple stakeholder management
• Proactively and constructively challenges assumptions and approaches at all levels.
• Displays confidence and resilience, with energy to deliver results – deadline focused. Makes time critical decisions effectively
• Strong contract and supplier management skills
• Ability to influence, inspire and motivate at all levels
• Ability to agree objectives and hold people accountable for delivery
• Strong interpersonal and team skills, ability to form meaningful relationships with colleagues, customers and suppliers
• Works ahead of the plan and can contingency plan effectively if/when required

Qualifications

• Educated to degree or Equivalent

Experience

Essential Experience

• Project management leadership experience
• Proven track record in the management of large industrial workforces
• Evidence of being results driven and working to tight deadlines
• Experience of managing, coaching and developing management roles.
• Managing a high pressured fast paced operational environment.

Desirable Experience

• Experience in Cargo or Aviation industries
• Understanding of company policies and application

As part of our workforce you will receive a competitive salary as well as access to a variety of our excellent benefits including Bonus, 26 days holiday, DC pension scheme, flight benefits, discounts with many high street retailers, good development prospects and the opportunity to be included in the annual incentive scheme.

We are one of the world's largest cargo carriers, come and be part of it.

To apply for the position of GHA and Conformance Manager, please use the ‘apply now’ function.