General Manager - Samsung Experience Store London, England
Job description
Salary: £55,000.00 - £64,000 DOE
Bonus: 25% potential - Up to £80,000 OTE
Who are we?
We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.
What can you expect in return for working for us?
At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.
Role Overview
The PRS& Samsung General Manager is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspirational team leadership and development and an unswerving desire to introduce PRS& Samsung products that deliver the key features that will deliver customer benefits at an individual customer level.
Core Responsibilities Include:
- Health and safety across the site
- Maintaining store standards at all times
- Managing colleagues across all departments on all metrics they are accountable for
- Following the PRS processes, guidelines and policies at all times
- Key holding and general shift management
- Planning prioritising and delegating your own and others work, ensuring high standards are maintained at all times
- High level resource management, ensuring budgets across the board are adhered to
- Working with the Heads of Department on any retail based high level projects
Evidencable Knowledge, Skills and Experience:
- Experience in people management, leadership and direction –setting a clear direction for your team, inspiring others, and able to articulate our values with conviction
- Communication and influencing skills that generate commitment and loyalty
- Passionate about people –from customers to stakeholders
- The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site
- A commercially minded approach to retail
- The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
- Previous high level retail management experience is essential
- Knowledge of the Samsung eco system and a love for all things tech
- Constantly challenges own knowledge and drives own learning
- Can effectively demonstrate ability in managing large teams (30+)
- Evidence of people development and future succession planning
- Effective stakeholder management
Deliverables
- Shop floor management
- People observations across all metrics
- KPI performance across the teams
- Delivering a great brand experience to all customers across sales and service
- Management of all sales colleagues via reviews / conduct and capability process
- Coaching and mentoring across a variety of topics
- Ensuring all colleagues are 100% complete on training metrics
- Information analysis of any local market changes that may impact trade
- Regular reviews and people development
#INDHIGH
