general manager Lechlade, England
Job description
Can you uphold our SHARP values? Are you Supportive, Honest, Active, Responsible and Passionate? If so, we’d love to hear from you!
We have an opportunity for a General Manager to join our friendly team at The Five Alls Inn in Filkins, near Lechlade. The Five Alls is a quintessential Inn in a beautiful village consistently acclaimed as one of the Cotswold’s best, offering superb accommodation and excellent food and wine.
As part of the Barkby Group Plc., our multi award winning pubs are located in the Cotswolds, Oxfordshire and West Sussex. Our aim is to deliver first class food, drink and accommodation as well as a fabulous customer experience, and we are proud that our pubs have established a reputation for their welcoming atmosphere as well as warming logs fires!
As a General Manager you will have responsibility for all back of house and front of house operations and are the line of communication between frontline team members and senior management. You should set the tone of the business and lead by example by driving customer service excellence and creating a positive experience for all our customers. Everyone in the team will look to you for inspiration. Working closely with the Head Chef and key stakeholders you will be responsible for the financial success of your site.
About the role:
- Leading from the front and working side by side with team members to achieve the goals of the Company is critical to the success of this role
- Oversee the day to day operations of the pub, working closely with the Head Chef to create an excellent customer dining experience which is in keeping with our customer demographic
- Recruit, develop, promote and retain high calibre individuals – managing the performance of each team member
- Ensure that your team is productive and that the workflow runs smoothly, you will have to think on your feet when problems arise and come up with innovative solutions that minimise the impact on your team, the business and customer alike
- Take ownership of issues and manage them to a successful resolution
- Create business plans to support the Company’s financial objectives
- Use data and metrics to make informed decisions about your business planning and forecasting
- Demonstrate commercial awareness with an understanding of the market place in which your business operates and be able to maximise this to be successful in a competitive market
- Monitor and control stock levels to generate the optimum yield and achieve budgeted gross profit margins
- Knowledge of and compliance to relevant legislation (licensing /Health and Safety/Fire Safety/COSHH/local authorities)
About you:
- An ever present enthusiasm for creating memories and delivering incredible hospitality
- The ability to focus on the detail without forgetting that our customers are at the heart of the business – have a common sense approach
- Surprise and delight customers and be business savvy
- Build and nurture trust with teams, customers and suppliers
- Take ownership of issues and manage them to a successful resolution, including ‘service recovery’
- A can-do attitude with the ability to inspire others around you, sharing your knowledge, skills and experience with others
- As a strategic thinker you will encourage innovation and change in order that your team and the organisation as a whole are productive and profitable
- Ability to enforce and maintain high standards, even under pressure
- Excellent organisation and communication skills with a great attention to detail
- Understand your customer needs and marketplace trends, be able to adapt to your business accordingly
- A passion for great beer, wine, food, accommodation and hospitality
What qualifications do I need?
- Relevant previous experience of working/supervising/managing within hospitality
- Hold a Personal Licence
- Health and Safety and food hygiene knowledge essential
Job Types: Full-time, Permanent
Salary: £40,000.00 per year
Benefits:
- Childcare
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
- Tips
Ability to commute/relocate:
- Lechlade: reliably commute or plan to relocate before starting work (required)
Experience:
- Senior Management: 2 years (preferred)
Work Location: In person
Reference ID: Five Alls - GM
