General Manager Sheffield, England
Job description
Position: General Manager (Full Time Permenant)
Location: Leopold Hotel Sheffield
Leopold Hotel Sheffield are currently recruiting for a General Manager to join and lead the team.
The Hotel
This historic 4 Star property offers a quirky yet luxurious place to meet and sleep, situated centrally on Leopold Square amongst an array of upmarket bars and eateries. The imposing building has been sympathetically restored to retain its charming architectural character. Each of the hotel’s 90 en-suite bedrooms is uniquely furnished, offering every modern amenity necessary for the discerning traveler. Taking great care of the individual needs of our guests, our friendly staff are professional and efficient.
The Role
We seek a skilled General Manager to lead the super team within the property. You will be responsible for the day to day management of Hotel operations. You will be standards driven having the ability to implement and maintain hotel standards and have the ability to work on own initiative and demonstrate excellent customer care and people management skills.
Duties and responsibilities will include:
Quality and Customer Service
- To foster an attitude amongst team members which is based on principles of high levels of customer care.
- To regularly assess and review standards of customer care.
- To ensure that quality service is consistently delivered by all team members.
- To regularly assess and review quality of SOPs within the hotel.
Communication:
- To communicate regularly and effectively with PREM GROUP Head Office
- To prepare weekly and monthly management reports for the Chief Operating officer, Operations Manager, Financial controller and National Sales Manager, or as otherwise requested.
- To hold and attend regular management and departmental meetings.
- Showing awareness of the daily business of the hotel and communicating details of this business to each department.
Sales and Marketing:
- To foster a sales focussed environment amongst both the management team and operational personnel.
- To support the sales manager in devising and introducing a strategic sales plan on an annual basis.
- To ensure that all team members are completely familiar with all PREM GROUP’s products and services and sell them to clients as appropriate.
Finance and Cost Control:
- To prepare budgets and financial forecasts as requested by Chief operating officer.
- To evaluate and prepare reports for financial accounts on a weekly, monthly and quarterly basis working with accounts team.
- To control all costs relating to Leopold Hotel Sheffield
- Controlling stocks to assist in achieving budgeted Gross Profit margins and Net margins as agreed in budget
- Monitoring wage forecasts and ensuring that expenditure on wages is in line with budget and sales forecasts
- To assist the Operations Manager and UK COO in reporting to business partners.
Health and Safety:
- To assume overall responsibility for the health and safety of all team members ensuring that they are aware and comply with legal and statutory requirements relating to hygiene, fire, health and safety. Formal training on an annual basis should be provided and recorded to ensure that this is the case.
- To assume overall responsibility for the health and safety of visitors and clients on the premises.
- To be aware of company insurance details and procedures.
Human Resources:
- To help maintain positive relations and high levels of communication amongst all team members.
- To develop the team in the Leopold hotel adhering to best practice procedures in all areas particularly training and development, performance reviews, regular feedback and any disciplinary or grievance issues.
- To direct and motivate the management team.
- To be aware and abide by current legislation.
- To communicate and consult regularly with PREM Group's human resource manager providing updates and reports as required and contributing to the maintenance of a general best practice ethos throughout the group.
Legislation:
- Ensure that the all aspects of the hotel’s operation are in accordance with prevailing legal requirements, particularly in relation to licensing, employment and health and safety
Why Work With Us?
We are a team of talented professionals who work well together and we are a fun team to work with. We want you to be happy and enjoy coming to work with us by providing every individual with the support and training required.
Just some of the benefits of working with us:
- Access to Perk box which gives access to 100’s of discounted and free perks
- Excellent working environment
- Friends and family stayover specials
- Employee referral incentive scheme
- Flexible working hours
- Excellent Hotel staff rates across Ireland, UK & Continental Europe
- Employee Assistance Programme
- We promote from within
- Training & Development opportunities
- Career progression opportunities
If you would like to apply for this role, please forward your CV through this website.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Hotel Management: 1 year (preferred)
- Management: 1 year (preferred)
Work Location: In person
