Find More Than 10K+
United Kingdom Jobs

SUMMARY: Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison, and identification of new business opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.

• Understand contract requirements and customer expectations.
• Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
• While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through the development and analysis of employee and equipment work schedules.
• Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
• Know company policies and interpret manuals in order to relate the interpretations to subordinates.
• Monitor and/or conduct required training of personnel.
• Conduct employee performance evaluations.
• Provide employee counseling and discipline as needed.
• Be responsible for the security of company funds, supplies, and equipment.
• Responsible for ensuring compliance with established company safety policies and procedures.
• Maintain a working relationship with customers and provide prompt responses to service requests.
• Actively search for and report to station management future business opportunities.

BACKGROUND QUALIFICATIONS:

• Five years of progressive management experience including customer service, ground handling of commercial aircraft, or Business Degree.
• Extensive knowledge of all Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
• One-year minimum experience handling narrow- and wide-body aircraft.
• Familiar with GSE maintenance procedures.
• Familiar with airline customer computer programs.
• Experience with customer service, understanding of IROP situations, and familiarity with international ticketing.
• Must be able to obtain an airport security clearance which includes an extensive check of your last 5 years of employment, criminal record, and residence history.
• Must be willing to lift up to 70 pounds in a confined space when needed / Must be willing to stand, lift, bend, push and pull for an extended time when needed/ Must be willing to work outside in all types of weather and elevated noise levels within the airport environment when needed.
• Individuals must possess a valid driver’s abstract and have maintained a safe driving record.
• Computer skills required.

LOCATION/SPECIFIC WORKING HOURS:

• Must be able to work extended hours on short notice during non-routine operations.
• Some travel required