General Administrator Remote
Job description
General Administrator
40 Hours a week – 1-year fixed contract with possible extension thereafter.
Location: Home working.
Anxiety UK was formed in 1970 by Katharine and Harold Fisher, because of Katharine’s experience with agoraphobia and their desire to develop support for others in a similar situation.
Since those early beginnings, the charity has grown to become a national organisation with an international reach delivering a wide range of services including helpline, support groups and therapy services.
Our mission is to help make the despair caused by anxiety a thing of the past.
We are looking for a General Administrator to join our team, working remotely.
Summary of Duties:
The postholder will be responsible for general administration duties including but not limited to processing client and partner referrals, ensuring referrals are processed within our agreed SLAs and feedback gained in line with set deadlines. You will also assist the Operations Manager with recruitment of therapists and processing documentation and assist with general administration duties.
The ideal candidate will also have some experience with Canva, social media and writing the occasional blog.
DO NOT APPLY FOR THIS POSITION VIA INDEED. IN ORDER TO APPLY PLEASE USE THE FOLLOWING LINK AND DOWNLOAD OUR APPLICAITON FORM: https://www.anxietyuk.org.uk/vacancies/
Please do not send CVs via Indeed.
The closing date for applications is the 21st of April at 12 noon. Interviews will be held on the 26th of April between 09.00am and 12.30pm via Teams or Zoom. Second interviews will be held on the 28th April between 13.30pm - 16.00pm
The post will be subject to an enhanced DBS check in line with the rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (and the Safeguarding Vulnerable Groups Act 2006)
Job Description – General Administrator
Responsible to - Operations Manager
Hours:
40 hours per week with possible evening or weekend work as required (very rare this is needed).
Annual Leave:
28 days per year (inclusive of Bank holidays)
Based:
Home working.
Main Duties:
1. To process member/partner referrals in line with agreed SLA
2. To gain & process client closing questionnaires in a timely manner.
3. Chase volunteers for quarterly feedback and update records.
4. Quality check therapist invoices and process for payment
5. Deal with incoming calls from therapist and clients, concerning membership queries.
6. Produce monthly rota for support groups.
7. Assist Operations Manager with recruitment paperwork and process on CRM system.
8. Assist with general administration duties.
General Work-Related Expectations:
1. To work within Anxiety UK’s values, ethos and vision.
2. To contribute to the development of Anxiety UK in a positive manner.
3. To work in accordance with Anxiety UK’s Policies and Procedures.
4. To attend training as required.
5. To work in accordance with relevant legislation
6. To undergo regular monthly supervision and yearly appraisal.
Person Specification – Service Administrator
The successful candidate must be able to demonstrate that they have the following attributes:
Method of assessment Essential (E) or Desirable (D)
1. Previous experience working in an administration role. ( E )
2. Evidence good communication skills, both oral and written ( E )
3. Experience in customer service ( D )
4. Demonstrate problem solving skills ( D )
5. Ability to work on own initiative in line with company SOPs ( E )
6. Ability to multi task and manage multiple competing work streams ( E )
7. Excellent IT skills, the use of Word, Outlook, Excel, PowerPoint and Databases ( E )
8. A can-do attitude and team player ( E )
9. Knowledge of working in a clinical or therapist setting ( D )
10. Understanding of clinical governance. ( D )
Benefits:
· Home working
· Wellness Program
· Working schedule flexibility
Working schedule : Monday to Friday 09.00am – 17.30pm (Flexibility available)
Job Type: Full-time
Salary: £22,672.00 per year
Benefits:
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
Reference ID: General Administrator
