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Job Description

Job Title: Gateway Service Manager

Salary: £26,980 - £28,400

Location: Cardnet, Phoenix House, Christopher Martin road, Basildon, Essex SS14 3EZ

Hours: Full Time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

This is your chance to be part of a dynamic team providing excellent customer service to our Gateway Customers and Internal Stakeholders.

As a Gateway Services Manager you will be working as part of a skilled and professional team, you'll be responsible for understanding client requirements quickly to identify the most effective solution to onboard them to Cardnet with minimal disruption. Your curiosity and attention to detail will help you become a subject matter expert who will be a ‘go to’ person for platform and technical queries.

The Gateway Support Team have 4 colleagues working closely together to support both from within and also the wider Cardnet community. This is a great opportunity to expand your skillset and gain a great understanding of the Cardnet Gateway product.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data and technology are leading to innovative projects, fresh possibilities and countless new ways for our people to work, learn and thrive.

What you’ll need

And any experience of these would be really useful

About Working for Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

24 days holiday, with bank holidays on top.

A range of wellbeing initiatives and general parental leave policies.

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.