(Full time - Nights) E-commerce Customer Service Assistant Wirral, England
Job description
About Oh Polly
Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers’ needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly’s much-loved gym and activewear brand, followed by the launch of Neena Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2023 and we now have a combined following of over 8 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 300 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level.
Position
We are seeking one E-commerce Customer Service Assistant to join our kind, welcoming and intelligent Customer Service nights team within our Bromborough office on a permanent basis.
The Role
- As a member of our Customer Service team, you’ll be a super friendly, solution-orientated people person with a willingness to learn. Although Customer Service experience is desired, we'd love to teach you the skills you'll need to really shine in this role.
- You'll be responsible for helping our customers on WhatsApp, social media, live chat and email.
- There are plenty of opportunities to develop and progress within this growing and fast-paced fashion brand.
Hours
This is a full-time role working 38 hours per week across an 8-week rota between the hours of 9pm-7am.
There are regular opportunities for overtime paid at time and a third.
What’s on offer?
At Oh Polly, we recognise that work isn’t just that pay check at the end of the month. We have worked hard to encourage and nurture a positive, creative and healthy working environment.
That’s why we offer:
- Competitive salary
- Career progression, masterclasses and personal development plans
- Free gym membership
- On site mental health first aiders and Wellness Action Plans
- 50% discount on all Oh Polly products
- Hybrid working
- New, fashionable office with a river view
- Company pension
- Birthday off
- Regular pizza days, treats and lots of freebies including a welcome pack
- Free parking
Specifics
Start Date: Immediate
Salary: (£13.25 per hour)
Location: Bromborough (20 minutes drive from Liverpool City Centre)
Excellent opportunities for career progression.
Experience/Skills
- You are expected to have excellent spelling and written English and good use of grammar.
- Customer Service experience is desired – although on the job support and training is given.
- You should be capable of applying Customer Service policies and procedures to queries in a consistent manner.
- You should be organised and able to deal with multiple incoming queries concurrently.
Application Form
If you think this job is for you and would like to proceed with your application, you should take some time to answer the screening questions to follow as though you are a Customer Service Assistant! This will give you an insight into what our Customer Service team can be asked on a daily basis.
All the information needed is available on our website: www.ohpolly.com.
Good luck!
Please note that due to the extremely high volume of anticipated applicants, unfortunately only successful candidates will be contacted
This Company is an equal opportunities employer
Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
