The Opportunity

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

Responsibilities:

• Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
• Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
• Answer phone calls and emails, take reservations and manage guest information
• Assist with administrative tasks such as billing, record-keeping, and report generation
• Work closely with other hotel departments to ensure a smooth operation and guest experience

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

Hotel

Holiday Inn London - Sutton Hotel is located in the heart of Sutton, just a short walk from Sutton train station and in close proximity to the town centre's shops and restaurants. With fast trains to London Victoria taking just half an hour from nearby Sutton station, the hotel is ideal for exploring all that London has to offer. Both Gatwick (LGW) and Heathrow (LHR) airports are under a 45-minute drive away, and on-site parking is available at the hotel.

The hotel's Academy boasts eight versatile and naturally lit event spaces, perfect for everything from board meetings to receptions for up to 180 guests. Business travellers are conveniently located close to several corporate headquarters, and a Business Centre with printing facilities is available.

For those seeking a day out, horse racing at Epsom Downs is just a short drive away, while Chessington World of Adventures, Hampton Court Palace and Maze, and Centre Court tennis at Wimbledon can all be re