Front Office Supervisor London, England
Job description
Front Office Supervisor
Strand Palace – Central London
£26,000 + benefits
Fantastic opportunity for a resourceful and friendly front office supervisor to join our team at Strand Palace.
Your benefits
Working at Strand Palace has fantastic perks. We consider things like guaranteed hours, paying the London Living Wage, enhanced maternity pay and cycle to work scheme as a given.
You will also enjoy plenty more industry-leading benefits right from day one in your job, including:
- Access to your earned wages whenever you need them via Wagestream – no need to wait for pay day!
- Free breakfast, lunch and dinner on every shift
- ‘Introduce a Friend’ bonus scheme earning you up to £500
- Free laundry and dry cleaning to save you money
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food and lots of fun!)
- Paid volunteering day
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and wellbeing support)
- Free use of the hotel gym
- BUPA health cash back plan (e.g., get cash back when you buy a pair of glasses)
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
Key Responsibilities
- Supervise the Front Office team on duty, ensuring the smooth running of the shift and being present to support as and when required
- Supervise accurate and efficient Front Office tasks including check in/out procedures and ensure a consistent, high level of customer service at all times
- Responsible for the accuracy of payments on shift and ensuring that any payment queries are settled prior to departure, in accordance with the Hotel’s procedures
- Maintain effective and regular communication within the team by carrying out daily shift handovers and team briefings in cooperation with the Duty Managers
What we are looking for
- To manage the daily operation for the Front Office team and ensure a professional and seamless delivery of total customer experience from arrival to departure
What we’re about
Strand Palace is one of London’s largest independent hotels where providing a warm and welcoming environment for our team is just as important as it is for our guests.
If you were to ask our team why they like working at Strand Palace, they might tell you about the first-class training opportunities and our investment in career progression, their feeling of belonging to a diverse team or the fun they have at work (and regular staff parties!) while delivering service with a smile.
Whether you’re starting out in hospitality or a seasoned professional, we’re looking for people from all backgrounds with the right attitude rather than the perfect resume to join us in the heart of London.
Sound interesting? Apply now to join the team.
