Front Office Receptionist - Slieve Donard Hotel Newcastle
Job description
Job Ref: SEG1673 Branch: Slieve Donard Resort Spa Location: Slieve Donard Resort Spa, Newcastle Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Shift pattern: Various Hours per week: 40 Posted date: 13/10/2023 Closing date: 12/11/2023 Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team creating guest experiences like none other! The Opportunity As Front Office Receptionist you would be responsible for: Welcoming guests to the hotel and ensuring the guest experience is exceptional Providing an efficient and professional guest service when greeting guests and dealing with their requests as required Providing an efficient and professional reception experience for guests, including check-in and check-out Presenting a professional image to all guests in line with Marine Lawn brand standards and excellent service delivery Promoting all company products and services to prospective guests Compiling guests’ bills and ensuring payments are received in accordance with Marine Lawn brand standards Competency Skill Set Requirements 1 Years’ experience in a guest focused role High level of computer literacy Professional telephone manner High standards of attention to detail and personal presentation Excellent interpersonal skills and communication skills Outgoing, fun and welcoming personality Demonstrable guest focused approach with a passion to deliver excellent guest service Desirable Previous working experience within the hospitality industry Previous Reception experience however full bespoke training will be provided Equal Opportunities We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA. Right to Work In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. About us Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com. Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event.
