Front Office Receptionist London, England
Job description
Job description
Description
About Us
The Wesley Hotel is a growing hospitality brand based in the London Borough of Camden.
We are a popular independent hotel located close to Euston station also with a new 38 bedroom one in development in Camden Town. Our Euston hotel is a 100-bedroom hotel with 20 conference and meeting rooms, and a spacious on-site restaurant and bar.
Since 1950 we are driven by our ethical ethos which is the reason why we’re not just another London hotel. We’re a social enterprise, anything the hotel makes goes straight to charity.
We are Gold Investor in People, and accredited by Green Tourism Gold, The Wesley Hotel is the first hotel in the UK to be awarded the Social Enterprise Mark and we are committed to running our operations in a socially responsible, sustainable, and environmentally considerate manner.
The role
We are looking for a Receptionist to join our Front Office Department team. In this role, we are looking for a candidate with passion to deliver service at the highest level.
Responsibilities
- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information and attend to their requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
- Check guests in and out and process payments when necessary.
Requirements
- Proven experience in a Reception or Front Office within the hospitality industry; or experience in customer service or relevant role would be beneficial but not essential
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience and positive attitude.
- Ability in multitasking and time-management
- Attitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus
- Have flexibility to work different shifts (early morning, afternoon, evening and night)
Benefits
- Competitive Salary
- 28 Days of Holiday a year
- Discounted hotel staff rates
- Meals on duty
- Pension Scheme
- 50% food & beverage discount
Job Type: Full-time
Salary: £23,000.00-£23,500.00 per year
Benefits:
- Discounted or free food
- Flexitime
Schedule:
- 8 hour shift
- Flexitime
Ability to commute/relocate:
- London, NW1 2EZ: reliably commute or plan to relocate before starting work (preferred)
Work Location: One location
Application deadline: 01/03/2023
Reference ID: Euston/Camden 2023
Expected start date: 01/03/2023
Job Type: Full-time
Salary: £23,500.00 per year
Benefits:
- Flexitime
Schedule:
- Flexitime
Ability to commute/relocate:
- London, NW1 2EZ: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 01/03/2023
Expected start date: 01/03/2023
