Front Office Receptionist

Front Office Receptionist Edinburgh, Scotland

Marriott International, Inc
Full Time Edinburgh, Scotland 18320 - 20777 GBP ANNUAL Today
Job description

Job Number 23024696
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

We are currently recruiting for a Receptionist (Guest Service Agent) to join our award winning Front Office team at the Sheraton Grand Hotel & Spa.

Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar.

This is a full time role working 5 days out of 7 on a variety of shifts, the earliest start time being 7am.

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences for our guests? Then we look forward to receiving your application.
Role:

To ensure the seamless delivery of all Reception procedures and provide outstanding guest service. Assist fellow team members in creating memorable guest experiences while maintaining a calm, professional environment at all times.

Essential Functions

  • Prepare documentation for daily business
  • Ensure prompt, efficient and courteous welcome and farewell experience for guests
  • Record and administer arrivals and departures including cash handling
  • Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate
  • Full awareness of current daily status of Hotel
  • Thoroughly conversant with all room types, décor and outlook
  • Be aware of daily functions, events, VIP and group arrivals
  • Monitor the generic email inboxes and make sure guest’s requests /correspondence is dealt with in a timely manner i.e. dinner / spa reservation requests or gift vouchers
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to TDD phones).
  • Be the first point of contact for any internal or external calls and assist as necessarily included but not limited to: reservations enquiries, guest service request, room service orders, general questions, spa and restaurant reservations.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Follow up on all No Shows from previous day and action accordingly
  • Pre–arrival checks ensuring traces, alerts, billing procedures are all correct and updated
  • Liaise with third parties and travel agents in regards to bookings, billing, requests and maintain the extranet platforms when applicable.
  • Assist with any Concierge inquiries and duties
  • Oversee revenue management tasks including balancing room inventory and ensure rates codes are built correctly
  • To carry out any other duties as required

Requirements:

We are looking for someone who is energetic and self-motivated and who has a passion for delivering great service in a warm professional manner and be able to work well under pressure.

Ideally you will have at least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment.


Our expectations of you will be that you are able to work on your own initiative as well as part of a team and have a strong desire to improve on your skills and knowledge as well as:

  • High school diploma required, additional hospitality training preferred.
  • Extensive Knowledge of Internet/MS Office applications and related IT preferred.
  • Knowledge of the Opera PMS and Marriott systems is an advantage
  • To project a pleasant and positive professional image to all contacts at all times
  • Great Customer Service Skills - Must enjoy guest interaction and be able to anticipate guest needs and maintain a positive and professional attitude at all times.
  • Must be able to maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Must be a Team Player – Demonstrate experience of building positive working relationships and promoting team spirit.
  • Excellent command of English language (verbal and written)

You will join a fun loving and passionate team who excel in delivering world class standards and live and breathe the brand culture.

Benefits:

When you join Marriott International, the world’s largest hospitality company, you will enjoy unlimited career opportunities; discounted hotel rates for you, your friends and your family; dental and optical plans; a food and beverage discount, including 50% off in our One Square Restaurant and Bar plus an environment where your development is our priority.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Front Office Receptionist
Marriott International, Inc

jobs.marriott.com
Bethesda, United States
Anthony Capuano
$10+ billion (USD)
10000+ Employees
Company - Public
Hotels & Resorts
1927
Related Jobs

All Related Listed jobs

analyst
PRGX Global Manchester, England 26000 - 18000 GBP ANNUAL Today

JOB DUTIES & RESPONSIBILITIES:

  • Conducts audits using client data to identify errors and recover revenue
  • Finds,...

Store Assistant
Aldi Willenhall, England 11 GBP HOURLY Today

You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products.

project manager
mustard Birmingham, England 66000 - GBP ANNUAL Today

Job type:
Permanent

Emp type:
...

1st Line Support Engineer
Assa Abloy Solihull, England 32000 - 37236 GBP ANNUAL Today

Deliver first-line technical support and promptly respond to support queries from customers across the UK and Europe. Sound knowledge of server environments.

Home Delivery Driver
Sainsburys Beaconsfield, England 22667 - 25302 GBP ANNUAL Today

It is a legal requirement that candidates must be at least 18 years or over and have held a full manual or automatic driving licence for at least 12 months