• Permanent, part-time contracts (3 shifts per week, shift length varies)
• Contracts starting w/c 11th September 2023

At the Royal Opera House, we are passionate about delivering world class customer service. We give our audiences and visitors the best possible experience with every visit.

We are now looking for people to join our dedicated, friendly and professional team of front-of-house Ushers, working in one of the world`s busiest theatres.

We would love to hear from you if you can demonstrate the following:

• Proven experience of providing excellent customer service
• Ability to follow daily operational and health and safety procedures
• A commitment to providing an inclusive environment to colleagues and visitors
• Confidence in making sales and accurately reconciling takings and stock
• Excellent communication skills and a proactive approach
• Confidence in using technology such as point-of-sale software, ticket scanners, etc.
• An eye for detail, excellent time keeping and are well-presented

Availability

You would work three shifts per week on a flexible pattern, rostered weekly in advance, with each shift lasting at least 4 hours (but may be longer). There is the possibility of working additional shifts in busy periods. Availability must include evenings and weekends, and occasional daytime work may also be required.

Please download the Usher Availability Requirements PDF document below before applying. Here you will find further details of the availability requirements.

Please note that time off cannot be given over the Christmas period.

This role requires extended periods of work within a darkened environment, ie. Our auditoria.

Interviews

You must be available to attend an Assessment Centre in person at the Royal Opera House, Covent Garden, at one of the following times:

TUESDAY 29 AUGUST 2023 1000-1400

WEDNESDAY 30 AUGUST 2023 1400-1800

You must also be available to attend 2-3 training shifts in w/c 11th September. Provisional dates/times will be advised ahead of your assessment centre.

The Royal Opera House is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

A full job description is attached below. If you have any have questions or access requirements for your application, please contact the ROH Recruitment Team on [email protected] You can also contact us if you have any access needs to assist you with making an application.

Closing date for applications: 8am, Monday 14th August 2023

Applicants must have work authorisation for the UK and be 18 years old or over.

No agencies please.