Front of House Supervisor Fort William, Scotland
Job description
Job Title: Front of House Supervisor
Company: Ardrhu House
Location: Onich
Job Description: We are seeking a motivated and customer-focused Front of House Supervisor to join our team at the Seven Room Boutique guest house with rooms and a spa. The successful candidate will be responsible for providing exceptional customer service, overseeing front-of-house operations, and handling occasional duty manager duties.
Key Responsibilities:
- Provide outstanding customer service, responding to guest inquiries and requests in a prompt and professional manner.
- Handle front-of-house operations, including managing the guest check-in and check-out process, managing guest keys, and handling guest complaints and concerns.
- Occasional duty manager duties such as stock control, handling payments and reporting maintenance issues.
- Ensure that the front-of-house area is well-maintained, organised, and adequately equipped with all necessary supplies.
- Communicate effectively with the management team and other staff to ensure a seamless and efficient operation.
Qualifications:
- Strong customer service skills, with the ability to handle difficult situations in a professional and courteous manner.
- Ability to work a mix of shifts, from 8AM to 11PM, with the flexibility to cover other shifts as needed.
- The ability to drive is advisable but not required.
- Strong organisational and communication skills.
- Physical ability to stand for long periods of time and carry out moving and handling.
We offer a competitive salary of £25,000, as well as a range of benefits, including employee assistance programs, quarterly bonuses, birthday bonuses, staff discounts, and complimentary spa treatments. If you are passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Relocation assistance
- Store discount
- Wellness programme
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
- Tips
- Yearly bonus
Shift availability:
- Day shift (required)
- Night shift (required)
Work Location: In person
Reference ID: Front of house supervisor
Expected start date: 01/03/2023
