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Job description

• Are you looking for a career move to a rapidly growing pub group?
• Do you love delighting customers?

The Inn Collection Group - multi-award-winning pubs with rooms in outstanding locations across the Lake District are looking for Front of House superstars to join the team at our Wordsworth Hotel.

We are looking to recruit a skilled Front of House team - but more importantly, people who live and breathe our Inn Collection Values of Customer Focus, Courage, Execution, Honesty, Respect and Results.

Let's take a closer look at those benefits first of all:

BENEFITS:

• Extra paid holiday in month of your birthday
• 50% off food in any of our Inns
• £1 bed and breakfast in any of our Inns during January, February or March
• 1/3 off room bookings all year round
• Employee Assistance Programme
• Tronc (Tips!)
• Working for Best Pub Employer at the Publican Awards
• Paid Breaks

A successful Front of House team member will:

• Preferably be someone with previous experience working in a customer-facing role.
• Be enthusiastic and passionate about food and beer and people.
• Deliver excellent customer service and great teamwork in a fast-paced and pressurised environment.
• Be someone who can deliver the experiences they would like to receive themselves.

Front of House duties include:

• meeting and greeting customers
• taking food and drink orders
• bar service
• general duties to add value to customer experience
• working with the kitchen team to deliver great food
• delivering bills and taking payment efficiently
• being supportive and proactive with your team
• sticking to standards to keep everyone safe
• anything else that makes a memorable visit for our customers

INN COLLECTION VALUES:

• CUSTOMER FOCUS - We ALWAYS put our customers first
• COURAGE - We always have the confidence in our convictions and we have a go.
• EXECUTION - We always ensure we get things done
• HONESTY - We always speak freely
• RESPECT - We treat people how we like to be treated ourselves
• RESULTS - We deliver our own and our teams' targets.

If our values match your values - get in touch soon!

Job Type: Part-time

Salary: £10.50 per hour

Schedule:

• Weekend availability

Application question(s):

• Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974? The Company requires this is information to make an assessment of risk. Please be advised Disclosure of a conviction or caution will not necessarily preclude your employment with ICG'

Work Location: One location