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Front of House Staff Glasgow, Scotland

The Oak Tree Inn

Full Time Glasgow, Scotland 10.18 GBP HOURLY Today

Job description

Job description

THIS JOB IS BEING POSTED ON BEHALF OF OUR CLIENT THE OAK TREE INN IN BALMAHA.

Job Description:

To assist in all operational aspects of the front of house service and ensure the smooth running and exceptional customer service.

Role Responsibilities: All responsibilities carried out in line with company SOPs (Standard operating procedures).

Set up and maintenance of all restaurant service areas, always keeping clean and safe.
Receipt of deliveries.
Welcoming of guests to the business.
All hot and cold beverages made to the highest standards, in line with the business SOPs.
Serving of meals/drinks to guests.
Notify the Manager or his/her deputy where stocks/supplies are low.
Serving and preparing of various food items as the business needs require.
Adhere to all business standards in every interaction with members and guests, colleagues,
other members of the Fraser of Balmaha team and external suppliers and contacts.
Manage all payment transactions in accordance with the company financial policies and
procedures and to handle all transactions with diligence, honesty and integrity.
Support colleagues at peak times and to undertake any extra operational duty which might be
reasonably required, to ensure customer expectations are met at any of the Fraser Of Balmaha units.
To participate in performance reviews with the Manager and to work towards objectives/goals set by the Manager, and to improve any areas of performance felt necessary by the Manager, in order to maintain an excellent level of service to customers.

Skills & Experience

No experience required; all training will be provided.
A real and genuine passion for customer service.
Great listening skills.
Organised and able to prioritise multiple tasks.
Basic knowledge of food and drink, able to talk passionate about your favourite experiences.
Patience when dealing with all people, team members and guests

A B O U T U S

Frasers of Balmaha is a family run hospitality business, dedicated to
providing high quality food, drink and accommodation, in a welcoming
and relaxed atmosphere.

We seek to generate profit to allow us to finance the continued growth and
development of our employees, our community, and our quality products,
whilst maintaining a friendly, fair, and creative working environment. We
embrace diversity, new ideas, honesty, and hard work.

V A L U E S
F amily
R esilience
A bove and beyond
S ustainability
E xcel
R esourceful

WHAT’S IN IT FOR YOU?
We are an accredited Actual Living Wage employer. As a family run business, we seek to generate profit to allow us to finance the continued growth and development of our employees, our community, and our quality products, whilst maintaining a friendly, fair, and creative working environment. We encourage and embrace diversity, new ideas, honesty, and hard work.

Job Types: Full-time, Part-time, Zero hours contract

Salary: £10.18 per hour

Day range: