Front of House Staff Newcastle upon Tyne, England
Job description
We currently have an opportunity to join our fantastic casual match day front of house team at St. James' Park, Newcastle United Football Club.
We’re experience makers.
And food fanatics. And we’re hiring.
Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive.
Because at Sodexo Live! We’re so much more.
Be part of something greater.
This is a fantastic opportunity to join Sodexo Live! at St. James’ Park, Newcastle United Football Club for the new upcoming football season. Season 2023/24 is going to be the biggest yet, with NUFC taking on the Champions League.
With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Main Responsibilities
The front of house role covers:
- Waiting Staff
- Drinks Service Staff
- Kiosk Staff
- Glass Collectors
- Box Staff
- Fine Dining Staff
Always adhere to company cash handling procedures.
To assist with setup prior to guests' arrival, ensuring all necessary mis en place and equipment is in place.
To complete any task assigned by a supervisor, always working proactively.
Providing the highest possible level of customer service, taking both food and beverage orders as required.
To assist with food service, which may be buffest service or a la carte dining.
To remain attentive to guest’s needs, working in a timely manner to minimise any wait times.
Ensuring all food and beverage products served are of the required standard, well presented, and served in line with service guidelines.
Extensive knowledge of all products stocked, and any applicable promotions.
Maintaining a safe and tidy work environment, with any effective equipment reported.
Clearing all used or unnecessary cutlery, crockery, glassware, or debris from guests' tables.
Reporting any guests' complaints,
To assist with the clear down of the area to the required level when service is complete.
Complete adherence to all licensing legislation, including that which is company specific.
Ensuring correct hygiene handling (processing) of food items is maintained.
Align with the companies Equality & Diversity policies.
Adhere to all Health and Safety, Food Safety & Food Allergens policies.
Experience is desirable.
Excellent verbal communication skills.
Being friendly yet professional.
Being a team player with an ability to resolve conflict and take criticism.
Good attention to detail and punctuality.
Being proactive is key.
Sodexo Live!
We’re Experience Makers.
And go-getters, fanatic foodies, and community pillars.
At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we’re so much more.
Be part of something greater
Why choose Sodexo Live! –
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.
Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.
Other venues in the UK include Bateaux London, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.
Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.
