Front of House Receptionist Coventry, England
Job description
Front of House Receptionist
Coventry Office
Temporary, 3 month fixed term contract
£10.90 per hour
Monday – Friday, 8:45AM– 5:30pm
We are looking for a meticulous individualto join Talbots as our Front of House Receptionist for Coventry.To be successful, you will have had previous experience working as a Front of House Receptionist or within a similar role, ideally within a legal setting.
As a Front of House Receptionist, you will be the first point of contact for many clients both across the phone and in person. A candidate with excellent communication and client care is essential for this role, to ensure a prompt efficient personal service to both new and existing clients.
Who Are Talbots Law?
Talbots Law is proud to be an Employee-Owned Company and a member of the EOA. We were the first Employee-Owned Law Firm in the West Midlands.
Talbots is a Values led Company with a shared vision of “Working every day to be the best” for our people, our clients, and for our communities.
We are passionate about people being the best that they can be. We do this by providing a comprehensive package of high-quality Company benefits and rewards.
The Company is committed to the Real Living Wage Foundation and we also hold the Disability Confident accreditation.
· 25 days holiday + birthday + ex-gratia day + UK Bank Holidays + long service awards.
· Group Life Insurance (3 x annual salary).
· Comprehensive Employee Assistance Programmes.
· Perkbox employee rewards & benefits platform.
· Medicash Health Cash Plan.
· Financial Health & Wellbeing Provision.
· Social events programme with larger event invitations extended to partners & families.
· Commitment to charitable initiatives (currently main corporate sponsor of Acorns Children’s Hospice).
What the job involves;
· Welcoming clients and visitors, directing enquiries in person and over the telephone
· Making drinks for clients/visitors and ordering refreshments for larger meetings
· Copying and certifying ID for clients
· Daily banking
· Upkeep and organisation of reception meeting rooms
· Petty cash and receipts
· Archiving
· Attendance sheets
· Monthly housekeeping audits
· Weekly stationery orders
· Take initial card payments, update the database and prepare posting slips
· Attend training courses and Company workshops as may be required
· Ensure compliance with SRA, Lexcel, Law Society Quality Scheme standards, SARs and accounting
What you need:
· Positive, outgoing and friendly personality with excellent interpersonal skills, sensitivity, tact and diplomacy
· Pro-active, self-motivated and passionate about giving outstanding client care
· Good telephone manner and ability to handle a busy switchboard, directing calls promptly and accurately
· Organised and practical with the ability to remain calm under pressure
· Accurate and articulate in written and spoken communication (including excellent spelling and grammar)
· Attention to detail, accuracy with numbers and calculations
· Proficient in the use of all MS Office applications, email and the internet
· Basic knowledge of legal services
· Knowledge and understanding of case management systems;
· Previous experience of working in professional services
· Understanding of data protection, client confidentiality and compliance considerations
Job Type: Temporary contract
Contract length: 3 months
Salary: £10.90 per hour
Schedule:
- Monday to Friday
Work Location: In person
