Job description

Front of House Manager - Wilmslow, Cheshire

We know more often than not the guest experience starts with you. That’s why to work as part of our Front of House team you will know we only get one chance at creating a first impression, we only deliver our best, and we do it always.

The reception desk is often the first port of call for any general enquiry. We welcome any guest interaction and see it as an opportunity to shine and deliver exceptional service.

As a Front of House Manager, you will be motivated and passionate to lead our dedicated and positive Front of House team. With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest level of customer service as soon as they step foot through our doors. You will ensure your team are trained to the highest standard, and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting to rebook and tell all their friends how wonderful their experience was.

Other key responsibilities include;

• Developing a close working relationship with all departments, colleagues and managers to ensure guest expectations are met.
• Developing strong working relationships with all customers in order to maximise sales opportunities and generate business for the future.
• Ensuring the department is maintained in a safe manner, follow any health and safety guidance and to ensure that the team carry out regular health and safety training and refreshers.
• Providing training and development for employees in Front Office procedures.
• Assisting and ensuring all Front Office meets Operations/Revenue targets.
• Understanding the construction of a budget and how to influence profit and loss results.
• Ensuring billing and control of revenues are maintained at all times.
• Ensuring credits and debits are posted correctly to guest folios, ensuring guest bills are correct on check-out
• Undertaking Duty Manager responsibilities on a rota basis.
• Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months.
• Maintaining excellent levels of communication.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Exceptional and comprehensive mental health support
• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Heavily discounted rates at our getaway Haven
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Access to Learning & Development aimed at job satisfaction and career advancement
• Mental Health Awareness Days
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform