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Front of House/Dental Administrator

Job Title: Front of House/Dental Administrator

Location: The Matchworks, Liverpool, L19 2RF

Terms: Permanent

Hours of Work: 40 hours per week (these hours are variable and in accordance with the requirements of the general operations of the business)

Salary/Rate: £9.50 per hour - £11.50 per hour (dependent upon experience)

Key Responsibilities

• Greeting and welcoming patients to the practice including our VIP patients.
• Assisting patients to complete all necessary forms and documentation.
• Maintain a professional front of house/reception area.
• Answer and manage incoming calls.
• Scheduling and cancelling patient appointments including confirming upcoming appointments.
• Verifying methods of payment and collecting payments as needed.
• Informing patients of financial treatment plan options.
• Check daily appointment schedule and enter all relevant patient information into data system.
• Verify and update patient information.
• Arrange patient charts and forms for next day appointments.
• Maintain a professional front of house/reception area.
• Cashing up at the end of the day

Key Competencies and Skills

• Adaptability.
• An understanding of dental office procedures.
• Exceptional organisational skills.
• Excellent customer service and communication skills.
• Computer literacy in basic applications like email and Microsoft Office.
• Planning, Organising and Attention to detail.
• Team work.
• Initiative.
• Approachable.
• Confidentiality.

Job Types: Full-time, Permanent

Salary: £9.50-£11.50 per hour

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Dental Administration: 1 year (preferred)

Work Location: One location

Expected start date: 06/03/2023