Front of House Coordinator Manchester, England
Job description
Closing date: 23:59 on Sunday 4 June 2023
Salary: £21,304 per annum plus 40 days leave
37 hours a week
12-month fixed term contract
Are you excited by the opportunity to take up a role delivering an outstanding customer experience at The Union, Manchester Met.
Be a part of our friendly Front of House Team running our reception services and providing a welcoming environment to our visitors.
Who are we?
Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members. Each year our growing team of over 60 full time and up to 150 part time staff, work alongside elected student leaders to make change, improve lives and help fulfil student potential.
Winner of the 2021 Think Student award for the best campaign supporting diversity, The Union is one of 550 students’ unions across the country. And we’re one of the most exciting - with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.
What's the job?
We are looking for someone to work with our Front of House Manager to successfully run all areas of reception services and liaise with University Estates / Facilities at the Manchester Site and to offer a welcoming environment for all visitors.
+ Committed to developing and maintaining the highest standards of customer care, you will keep have responsibility for the operational activities of the Students Union Reception, meeting rooms and breakout areas at The Union’s Manchester Site.
+ You’ll play a key role in the provision of excellent customer service to students, staff and other visitors, supervising the student staff team and liaising with the University Estates and Facilities departments in relation to building maintenance, cleaning and IT issues.
Who you are
+ With experience of front of house supervision including the supervision of staff in a busy environment, you will be practical, organised and methodical with good administration and trouble shooting skills.
+ Focused on the customer experience, you have a flexible approach to work and are happy to work around operational and customer demand.
+ You will also put your professional and courteous manner and excellent interpersonal skills to great use in building relationships and working effectively with people at all levels.
Why apply?
There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, The Union will train you thoroughly, reward you well and encourage you to build a long-term career that inspires you.
The exact opposite of corporate, we’re progressive, creative individuals working to make a difference in unconventional workplaces. In return for your passion and experience, we offer the flexibility for work-life balance, a competitive salary for the non-profit sector and excellent holiday allowance. We’re absolutely open to considering requests for job-share or part-time working.
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status.
We want to support diverse and inclusive work environments and are actively looking for people who share our values. We particularly welcome BAME applicants.
Closing date: 23:59 on Sunday 4 June 2023
If you’re successfully shortlisted, we’ll see you at an interview during the week commencing 5 June 2023.
Work somewhere professional, but different. Build a career with students’ unions.
